Question vBActivity & Awards are not complete Recalculate Points and show white page

[djFarsang]

When I Recalculate Points, There are not complete all user pionts and it show white page!

 

[Fillip H.]

Try reducing the number of users per page before attempting a re-calculate.

 

[djFarsang]

I set number of users to process per cycle to 1, but there are same problems.

 

[Fillip H.]

Please add

ini_set('display_errors', true);

directly beneath <?php in your config.php file and tell me if there's any error messages displayed.

 

[djFarsang]

php added, not any errors messages display.

 

[Fillip H.]

Can you check your PHP Info page in the AdminCP for display_errors?

If that's set to Off, even with the above config.php change, then I won't be able to assist you until you turn on error messages in php.ini. Without an error message I have no hope of being able to figure out what's wrong

 

[djFarsang]

Can you access to my site for looking this problems?

 

[djFarsang]

display_errors still On, even with the above config.php changed.

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[Fillip H.]

Update: I've been unable to resolve this on your site.

From what I can tell this appears to be an issue with your server, not with this mod itself. When a single .php file runs too many "INSERT" SQL queries, your server seems to reject the connection and kill the page.

Could you contact your host and ask them if they place any form of restrictions on the number of MySQL queries each page can execute?


PS: If you're looking for a new VPS or Dedicated host, we can recommend Hivelocity. We've been with them for quite a number of months now (approx. 1.5 years) and we've not ran into an issue that their support agents haven't been able to solve quickly and efficiently.

If you do decide to switch, you can mention to their live sales team you were referred to them from DragonByte Tech and they should be able to hook you up with an additional discount