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Belazor wrote on adwade's profile.
If you got an email saying the ticket was closed, there is also a link to re-open the ticket in the email.
adwade wrote on Belazor's profile.
That's just it, there is no place to REPLY. There is just a box that says Closed Thread? So am I just to start all over again?
Btw, could you look at my settings, as I don't seem to be getting indications when you reply to a PM -or- a ticket. As such, I'll try to check it for a day or two then wait awhile as I'm assuming we are in different time zones. I did get a notice this morning at 8:42am, that the ticket had been closed though.
Btw, could you look at my settings, as I don't seem to be getting indications when you reply to a PM -or- a ticket. As such, I'll try to check it for a day or two then wait awhile as I'm assuming we are in different time zones. I did get a notice this morning at 8:42am, that the ticket had been closed though.
Belazor wrote on adwade's profile.
I flag tickets whenever I answer them, so that if the user never gets back to me, the ticket goes off my ToDo list.
As per the information on the page, you can simply reply to the thread to re-open the ticket.
As per the information on the page, you can simply reply to the thread to re-open the ticket.