This product requires DragonByte eCommerce to function!
DragonByte eCommerce: Tickets is the perfect companion to DragonByte eCommerce, allowing you to easily deal with any support query your users might have.
Fully integrated with XenForo 2.1 and DragonByte eCommerce, Tickets uses forums to house your support tickets, giving you the stability of the XenForo core along with the rich information from DragonByte eCommerce.
DragonByte eCommerce: Tickets complements our eCommerce product by allowing you to associate a forum with a product from eCommerce. All threads posted in that forum will then be considered support tickets, and you will see rich product information along with license information when you visit the thread.
Additional fields are powered by the "Custom thread fields" feature built into XenForo 2.1. When users post a new ticket, any thread fields that have identical license fields will be automatically filled out when the customer selects a license.
You are also able to define automated actions that can occur either when the ticket is created, or automatically in the background. Users can be notified their ticket is being closed, or the ticket itself can be closed - the possibilities are nearly endless!
You can also allow users to attach secure data to their support tickets, which can be used to request things like FTP and AdminCP information or other sensitive data.