Bug DBSEO Custom 404 Error Processor Not Working

[neounix]

Hi Again!

We have a custom 404 error script process located at:

[html-document-root]/404.php

We have tried many configurations in the DBSEO settings, including:

[html-document-root]/404.php
[absolute-unix-path]/404.php
/404.php

.. but none of them work! Which format is correct?



Please note the HTTPD error message returned is:

Cannot access directly.

 

[Fillip H.]

Can you please be more specific than "doesn't work"?

 

[neounix]

Yes, it returns this error:

Cannot access directly.

 

[neounix]

Httpd error log:

ip address - [10/dec/2013:16:44:46 -0600] "get /ffff/dfdf.php http/1.1" 404 242 "-" "mozilla/5.0 (macintosh; intel mac os x 10_9_0) applewebkit/537.36 (khtml, like gecko) chrome/31.0.1650.57 safari/537.36"

 

[Fillip H.]

That's not a message from DBSEO. That text does not exist anywhere within DBSEO.

 

[neounix]

Yes, it is a HTTPD error being returned because DBSEO is not working property with the custom 404 setting.

If I turn off DBSEO it works perfectly fine, as it should and return the proper custom 404 page.

 

[bzcomputers]

If you already have the custom 404 setup and is actively being used on your server, then using the second option "Send HTTP 404" should also use it.

 

[neounix]

OK. Let me test further tomorrow and post back.

It's 6 AM here and time to try to sleep. LOL

EDIT: My brain is dead from pulling an all nighter !m... I think its more-than-likely an error in the apache2 config file on our backup server.... I'll investigate further tomorrow.

 

[Fillip H.]

I did discover an issue where if you attempted to include a custom vBulletin-powered file, it would display a blank page rather than the actual file.

However, that doesn't explain the issue you're seeing, so I'm still inclined to believe it's a server issue. I'll await your research findings

 

[neounix]

I'm pretty sure this is a server issue on our backup / test server; because we still have the issue with DBSEO is turned off; so I vote we move this to [NOT_A_BUG] and I'll revisit this again when we install DBSEO on our main server after testing is done.

Thanks!

 

[bzcomputers]

I did discover an issue where if you attempted to include a custom vBulletin-powered file, it would display a blank page rather than the actual file.

Has this been hotfixed by a specific file yet?

 

[Fillip H.]

/dbtech/dbseo/includes/class_core.php was hotfixed for this

 

[bzcomputers]

/dbtech/dbseo/includes/class_core.php was hotfixed for this

Uploaded new file, was still having issues so I uploaded entire mod again in case fix was also contained somewhere else. Still not getting my custom error pages to show.

I have this in my root .htaccess

ErrorDocument 400 /error/400.php
ErrorDocument 401 /error/401.php
ErrorDocument 403 /error/403.php
ErrorDocument 404 /error/404.php
ErrorDocument 405 /error/405.php
ErrorDocument 410 /error/410.php
ErrorDocument 500 /error/500.php

All my error pages are vb custom pages and reside in root subdirectory /error and work everywhere currently except within DBSEO rewritten directories.

 

[Fillip H.]

I'm not sure whether ErrorDocument is supposed to work with header() set errors - I updated your 404 handler setting in DBSEO to include the path to 404.php and it's now displaying correctly for me

 

[bzcomputers]

I still see issues with errors.

For example with a 410 - Page Does Not Exist.

If someone types in a url or goes to a bad link within a DBSEO modified area all that comes up is a white page with "page not found".
If someone types in a url or goes to a bad link NOT within a DBSEO modified area my custom 410 error page gets displayed.

You can see this by just going to my site and modifying a bad url from /forum/xxxx to /forums/xxxx

------------------------------------------

Edit: Retesting now, may have just been a browser caching issue

------------------------------------------

Edit2: It does appear to be showing the 404 custom error page now. Thanks.

 

[Fillip H.]

410 is similar but different than a 404, was it a typo?

What is HTTP Status code 410 | Gone

 

[bzcomputers]

What the server is responding with a 410 error outside of DBSEO modified areas is getting a 404 within DBSEO modified areas.

Currently...
If you take any random url on my site that does not exist a 410 error will display - saying this page does not exist.
If you take any random url - within a DBSEO modified directory - on my site that does not exist a 404 error will display.

 

[Fillip H.]

That's highly strange that your server displays 410. In either case, the 404.php file seems to be working fine for you now

 

[bzcomputers]

That's highly strange that your server displays 410. In either case, the 404.php file seems to be working fine for you now

Agreed.

 

[neounix]

So, when we configure for a custom php error processing file... we use the relative path to document root, I assume?

For example, if the custom 404 is in the HTML document root and is called 404.php... then we put

404.php?

or

/404.php

or

/document/root/404.php

?