Bug VBshop Items information mouseover - Misalign

[avatar12345]

Hi

When I mouseover the VBshop items information, the items information box actually appear way below my comp screen. See screenshots.

I need to make the box just beside the mouseover, how can I do it? Thanks.

 

[Ozzy47]

Does it do the same thing on a unmodified default style?

 

[avatar12345]

Does it do the same thing on a unmodified default style?

I am not sure how to do it on unmodified default style. From your side, any mod I can do to solve it?

 

[Ozzy47]

You don't have a default vBulletin style on your site?

 

[avatar12345]

You don't have a default vBulletin style on your site?

No. I don't have.

 

[Ozzy47]

ACP / Styles & Templates / Style Generator

On the screen to the right in the box, Title for generated style name the style Default, then click on Save

Then refresh your front end, and then in the style chooser, select the new style.

 

[avatar12345]

Done. The box still appear way below.

 

[Ozzy47]

OK then Fillip H. will have to look into it for you then, at least we eliminated one possibility.

 

[avatar12345]

Ok will wait for Fillip H.. Is there any hack I can do?

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[avatar12345]

Hi, have PM you the temporary FTP and AdminCP account. Thanks.

 

[Fillip H.]

This issue does not appear on a default skin on your forum.

Sadly I have no idea what's causing it, somehow your skin is interfering with the browser's ability to determine mouse cursor position.

If I ever find out what's causing this I will update all my mods that use JavaScript mouseover. Meanwhile, please contact your skin developer for assistance.