Question Sounds not working

[angeljs]

I know there's been a million posts about this with as many answers, but I've tried all of them, I think. For the life of me I can't get the sounds to play in the shoutbox. Am I correct in thinking I can use any sound file format? I've tried a few with no luck.

I have Quicktime, I've enabled sounds all over the site and tried in 3 different browsers. I remember the sounds working on vB4 so I know it's not a problem with your mod.

 

[Fillip H.]

By default, HTML5 sounds are enabled and they do not allow for customised options. The pop.ogg or whatever is the file name is the file it reads from.

 

[skol]

Actually by default they are disabled,and need to be enabled via the usercp..

 

[angeljs]

Yes, all sounds are enabled. I've tried with HTML5 enabled and disabled.

 

[Fillip H.]

QuickTime is not needed for HTML5 sounds. Can you right-click and view source and confirm that "<audio" exists in the source?

 

[angeljs]

Confirmed. Here's one of the instances:

<audio name="dbtech_vbshout_sound_shout" data-instanceid="1"> 
<source src="[URL="http://www.dragonbyte-tech.com/view-source:http://www.simfansuk.com/forum/dbtech/vbshout/sounds/pop.ogg"]dbtech/vbshout/sounds/pop.ogg[/URL]" type="audio/ogg" /> 
<script type="text/javascript"> 
<!-- 
if (is_ie || is_saf) document.write('<source src="dbtech/vbshout/sounds/pop.mp3" type="audio/mpeg" />'); 
//--> 
</script>
 </audio>

 

[Fillip H.]

What's your browser? Every modern browser should be able to play HTML5 sounds.

 

[angeljs]

I'm using Firefox, but I've tried it in IE and Chrome.

 

[Fillip H.]

Sorry, .swf files are not supported via QuickTime. You cannot use a Flash file as a sound file.

 

[angeljs]

I've tried MP3 also, still nothing.

 

[Fillip H.]

Could you try it with the default sound files? It's possible your custom sound isn't compatible.

 

[angeljs]

Still nothing It's very frustrating because I know it works! :RpS_cursing: (I'm annoyed at me, not you! lol)

 

[skol]

What's your browser? Every modern browser should be able to play HTML5 sounds.

What exactly is pop.ogg? I have vlc player installed and it recognises it as a vlc format.

 

[Fillip H.]

Still nothing It's very frustrating because I know it works! :RpS_cursing: (I'm annoyed at me, not you! lol)

Could you please PM me with an FTP account and an AdminCP account? I'll look into it over the weekend - can't make any promises about today since Fridays are notoriously busy for us

What exactly is pop.ogg? I have vlc player installed and it recognises it as a vlc format.

Ogg Vorbis is an open-source audio format that is used as the standard for the HTML5 <audio> tag, just like I believe h.264 .mp4 is used as the <video> standard.

 

[Fillip H.]

Update: I re-uploaded the pop.ogg sound and it works fine now

 

[angeljs]

Thanks! Can I create any .ogg file to work with this?

 

[Fillip H.]

As long as it's named pop.ogg then theoretically yeah. I can't guarantee anything since I don't control what the browsers will accept playing, plus I don't know the differences between the file you had there and mine - maybe your FTP program doesn't handle binary vs ASCII files properly?

 

[angeljs]

Ah! How should that file have been uploaded? And how did you upload the file?

 

[Fillip H.]

I use SmartFTP, it auto-detects and handles these uploads correctly, so I wouldn't know

 

[angeljs]

Well this is even more frustrating. I converted the file I want to use, uploaded that using SmartFTP, but nothing. So I re-uploaded the original and it's gone back to not working again. I have absolutely no idea what's going wrong as I've not changed any of the FTP settings, yet it uploads fine for you, but not for me. Have you ever seen a grown woman tearing her hair out! :RpS_crying: