Bug Charge tag stopped working

[utilityop]

Not sure what the reason but my forum charge tag option have stopped working any idea what might be the cause thank

 

[Fillip H.]

Have you installed any new mods since it was last working? Maybe a mod that involves changing JavaScript like vB4SuperCharged?

 

[utilityop]

i uninstall most new mod , but still not working

 

[Fillip H.]

Please disable all other addons and leave only this one enabled.

 

[utilityop]

tryed but didnt seem to fix the problem maybe it not other mod which make the error

 

[Fillip H.]

If so, can you please provide more information? Are you seeing an error message? What happens when you try to click the button? Are there any errors in the Error Console (F12 in IE and Chrome, Ctrl+Shift+J in Firefox)?

All these things are vital pieces of information when reporting an issue. "It's not working" doesn't help me help you

 

[utilityop]

sent you the pm with my site link

 

[utilityop]

any update on these issue ?

 

[Fillip H.]

Sorry, we were having major issues with our mail service over the past couple of days. These issues had to take priority because legitimate users were going to be flagged as spammers if the issue had been left alone.

I will get to your issue as soon as I can, I promise

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[Fillip H.]

Update: I cleared the post cache and appended more words to your test post, and the charge tag sprung to life. It should work fine in future posts now.

 

[utilityop]

post cache ? so these is the cause of the problem ?

thank it working now