Bug Upload and Download failures.

[stoute]

Thanks for the help with the previous issue.

After fixing that issue we are now getting this.
YouTube

When we download a file using the zip feature it downloads a 0kb file.

I turned off the downloads feature until we can get it fixed. I can turn it back on if you want to test it out.

The php limit is set to 900MB and memory limit is 1800MB

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it


Please note that I will not be able to look into this issue until tomorrow (Saturday) at the earliest, as today is a very busy day for me (release day). Thank you for your patience and understanding

 

[stoute]

More Information

Downloading:

Okay i did some more testing and this might be helpful or more confusing to you...

I ran a check on four browsers (IE, FF, Chrome, and Opera) and the files in question download fine.

When i try to extract them they state that they can not be extracted.

They extract fine prior to the upload but after upload, then download it will not extract.

Ext sd_2_internal_sd_gs3_fat32
MIUI MyTouch4G (2.8.10)

this seems to only happen for zip files BTW. The other .php/.exe files work fine. The image below is a screen shot of the error that I get.

 

[Fillip H.]

Please install a dedicated unzipper like WinRAR or 7zip instead of relying on the Windows built-in extractor

 

[Fillip H.]

Update: I have been unable to fix the file upload issue, it seems as if your server does not accept files bigger than 32 MB.

Can you try checking the server's error_log to see if you find anything there?

 

[stoute]

Okay I've reset a ton of things on this and am still getting the same error...

I've edited the php.ini of the server settings as follows:

sudo vi /etc/php5/apache2/php.ini

max_input_time = -1
post_max_size = 1800M
upload_max_filesize = 1800M
max_file_uploads = 20

then restarted apache

/etc/init.d/apache2 restart

I also edited the site's specific PHP file by duplicating the above code into the root folder of the site.

I also added the correct information to the .htaccess file in the root of the site:

php_value memory_limit 1800M
php_value upload_max_filesize 1800M
php_value max_execution_time -1

My server doesn't list any error in the apache error log when this problem occurs. I ran a live log view to track if there was one.

tail -f /var/log/apache2/error.log

Any other Ideas?

 

[stoute]

Update:

New Youtube video of the error.
[video=youtube;pQ6Knbepuyo]http://www.youtube.com/watch?v=pQ6Knbepuyo[/video]

As you can see in the VBulletin AdminCP the limits have been raised on the server side to allow for 1800M or 1.76Gig
View attachment 4047

 

[Fillip H.]

I'm at the end of my knowledge about servers then =/

Would your host be able to assist with any further information about where error messages may be hiding or even what might be going on? It seems rather conspicuous that it fails at 32MB, a very "binary" number.

 

[stoute]

Thats what I was thinking but, the upload size where it errors out varies.

The Youtube Video I posted above stops @ 31.75MB
I had a couple more that errored out at 34.6MB

Its just right around 32MB each time.

 

[stoute]

Okay I wanted to check back and give an update on the issue.

This was a server configuration issue, I'm getting something new now on larger files but I'll search then post after this.

The server was setup for Fast-CGI version of PHP... You have to use SuPHP, Well maybe others but I tried: Fast-CGI, CGI, Mod-PHP, and SuPHP and SuPHP was the only one that would allow the uploads to function.

I hope this helps someone in the future.