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CoZmicShReddeR

Customer
Whenever I click on the Games tab it doesn't redirect me to the games page and when I click on an empty tab it takes me to the homepage...

I wouldn't doubt this has been screwed up for a while as the arcade section of my site hasn't gotten any attention for a month...

I would like to blame my host but it is possibly the .htaccess or something else

Any help would be most appreciated!

Thanks!
 
This sounds like a javascript error. Can you make sure you dont have any edited vbarcade templates that need to be reverted? If those are all stock, then I will need an admin login with style and arcade access to figure out the problem.
 
Your templates look fine and you arent getting any javascript errors - its actually returning the pagenav only and not any games.

Can you download a fresh copy of vbarcade from your member area, then upload only the arcade.php file and no other steps? If that doesnt fix it, I will need FTP access:



Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it :D
 
For some reason, your vbarcade_data table was out of sync with your vbarcade_game table... I have no idea how you would have managed to do that, never seen that happen before. Was someone poking around the database? Did you get database errors about those tables at some point?

Ive resynced your tables and recounted all the stats that they contained, and you appear to be back to normal.
 
For some reason, your vbarcade_data table was out of sync with your vbarcade_game table... I have no idea how you would have managed to do that, never seen that happen before. Was someone poking around the database? Did you get database errors about those tables at some point?

Ive resynced your tables and recounted all the stats that they contained, and you appear to be back to normal.

I had an issues with GoDaddy when updating various plugins and I believe the Arcade was a victim of this terrible service issue! I think it might have gotten hung up while updating and their wonderful database system probably crashed!

I am building a new server and getting off their service soon...
 
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