Bug Cannot get "Resource Saving Statistics" to display

[RCSparks]

Hi Fillip H.,

I have installed the product, and have all optimisations settings with a "Blue Checkmark". I have had it running for 4 days.. but no stats are showing.

I have Memchache Enabled, and im pretty sure its configured. Theres obviously something wrong on my end.. any ideas?


Can I please have some assistance? Thanks!

 

[Fillip H.]

Ensure "Resource Saving Statistics" and "Online / Offline" are both enabled. Additionally, at least one thing needs to be enabled on the "Cache Options" page.

 

[RCSparks]

My friend, i checked my settings - and havent changed anything. From the looks of things - I have had everything in place, and selected correctly.


My problem still persists. - Simply a blank Graph. I did check my settings, and things seem ok, All Blue Checkmarks in Optimisation and System check.

Quite odd. Might you have another idea?

When I turn on the option to show my stats in the "whats new" area - it does show its saving me resources.. just simply not graphing them?

Really odd

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it