Bug Import files not working

[JLake]

as administrator I try to import files that have been ftp'd to the server.
vbdownloads.php?do=import
the path is correct so I hit 'Submit'
all the files show up as expected,
I uncheck the files I wish to import, with the correct category selected
hit the 'Submit' button again...
and I get sent to the front page of the downloads page with no files being imported

usergroup permissions are set correctly allowing me to import...
actually I get the same response if I select yes or no

 

[Fillip H.]

The files should be imported just fine, but when you disable redirect pages in vBulletin it doesn't tell you it's imported them

Have you checked the categories to see if the files are there?

 

[JLake]

yep, wouldn't have posted otherwise...
the files are not imported

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[Fillip H.]

Update: The problem is your PHP configuration - please edit max_input_vars in your php.ini file to 10000 or higher

Remember to restart your web server after editing the configuration.

If that still doesn't work, add another zero (making it 100000) - the issue is that there's too many files in the import folder and as such the default PHP security settings prevent you from submitting the form correctly.

 

[JLake]

Dang cPanel ... had to find the correct php.ini
but that did the trick ... thanks