Bug Incorrect order of category names

[webi]

Hi Fillip H.,

Our category names are displayed in the wrong order.



Correct order would be

Database Downloads > Opticum > Opticum HD-Receiver > Opticum HD X-Serie > Opticum HD X405/406p > Anleitungen/Tools/sonstiges

Greetings

 

[Fillip H.]

Please provide a screenshot of the "Manage Categories" page in the AdminCP.

 

[webi]

Opticum Categories

 

[Fillip H.]

I've not been able to replicate this issue locally.


Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[Fillip H.]

Update: It is impossible for me to debug this issue on your site because the FTP account you provided me does not have access to writing to files.

Please correct this issue and let me know when I can try again.

For the future, if you test the account information before handing it over it usually speeds up the process of getting it fixed on your site. Thanks

 

[Fillip H.]

Update 2: I was able to replicate this on my local test forum now - turns out the issue can only be replicated when there's more than X number of sub-categories.

The fix will be in v2.1.2 which is scheduled to be released on Monday

 

[webi]

Please excuse for the failure.
It has been tested on a file that was set right from the right.
The problem on the FTP server should now be resolved.

I am very excited about this update because it contains so it looks like several bug fixes for us.

 

[webi]

The fix will be in v2.1.2 which is scheduled to be released on Monday

:RpS_thumbsup:

 

[webi]

Update 2: I was able to replicate this on my local test forum now - turns out the issue can only be replicated when there's more than X number of sub-categories.

We have the problem again.


This is the correct order in the Admin Control Center

 

[Fillip H.]

Make sure you've updated to v2.1.2, this doesn't just randomly undo itself

 

[webi]

Installed Version 2.2.2


We always perform the updates and are always up to date.

 

[Fillip H.]

I have made a potential hotfix to /dbtech/downloads/actions/download.php, can you re-download the mod and check whether it works for you now?

 

[webi]

Perfect.
The problem is solved by the hotfix.

 

[Fillip H.]

Great, thanks for getting back to me