Bug Editor Tabs not showing

[MARSH]

When I updated to the latest version of the editor tabs we lost all of our tabs on both the quick post and advanced post options.
If I go into user CP all of the features for seeing the icons and adding favorites work fine.

I've verified all permissions are correct and tried applying the various tabs.php files that I have found here on the site.

Suggestions?

 

[bszopi]

Could you please create and PM me with a temporary AdminCP account?

For security reasons, we recommend you create a new AdminCP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues. It should ideally be a temporary account created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[bszopi]

Reverted the vbeditortabs template and its working now. I only did it in the main theme, so you may look at if its needed in any other themes.

 

[MARSH]

Much appreciated. Any idea on what is wrong with the new template?

 

[bszopi]

It wouldn't have been a new template issue, as a new template would have overwritten the old, unless the old had been edited. So not sure if you had edited the old one or what. By reverting it, it should now match the current version of the product.