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MARSH

Customer
When I go into the Admin console and open 'Configure Tabs', I cannot drag and drop anything. I also can no longer change the order of the tabs using the drag and drop option.

I'm not sure when this broke since we have not changed icons in over 6 months but we've kept the versions current and have not seen any issues on user end of the application.

I've also tried using different versions of jquery to see if this had any effect.
 
It appears to be an issue with jQuery-UI, but I'm not sure why. I just got to work, so I'm not going to be able to look into it until after I get off.

Could you please create and PM me with a temporary FTP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it :D
 
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Legacy vBEditorTabs

vBulletin 4.1.4+ vBulletin 4.2.x
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DragonByte Technologies
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