Bug Unconfirmed payments after goal reached?

[vetsfast]

Hey

I was wondering if this is a bug or not. Whoever donates after goal has been met is set automatically for unconfirmed? Maybe it is in the settings and I am not seeing it?

Thanks

 

[vetsfast]

also just to add i am seeing this in unconfirmed tab

3 cplmac 50 08-26-12 74.xxxxxxxxx Edit Entry
4 cplmac 50 08-26-12 74.xxxxxxxxx Edit Entry
5 Tom-A-Bomb 20 08-25-12 70.xxxxxxxxx Edit Entry
6 Tom-A-Bomb 20 08-25-12 70.xxxxxxxxxx Edit Entry


I know those two people did not donate twice but it is indicating that.

Thanks for looking into this.

 

[Ozzy47]

If they are unconfirmed and you did not receive the money in your PayPal account, then that means the person or persons choose a amount then clicked on donate, but never actually went through with the transaction thru PayPal.

 

[vetsfast]

Hi

I did receive those payments.

Aug 27, 2012 Payment From Claude G. Completed Details Payment From Claude Gravel 4F494xxxxxxxxxxx
Print shipping label
$20.00 USD
Select record 3 Aug 26, 2012 Payment From Robert P. Completed Details Payment From Robert Pegler 4DG621xxxxxxxx63792W
Choose action3
Print shipping label $40.00 USD



Also any ideas why it appears twice?

Thanks

 

[Ozzy47]

Can you admin my account ozzy47 , there should be no reason for that to be happening.

 

[vetsfast]

done

 

[Ozzy47]

I tried a test donation with PayPals Sandbox and it worked correctly. As far as the unconfirmed donations from what I can see is this:

On 08-25-12 the user Tom-A-Bomb actually tried to contribute $20 a total of three times, twice he never finished the transaction through PayPal, and once he did, so you have 2 unconfirmed from him on that date and 1 confirmed.

On 08-26-12 the user cplmac actually tried to contribute $50 a total of two times, but he never finished the transactions through PayPal. Also on 08-26-12 the user Bob369963 contributed $40 and the transaction was confirmed.

So it appears that everything is working as it should.

3 cplmac 50 08-26-12 74.xxxxxxxxx Edit Entry Never finished the transaction through PayPal
4 cplmac 50 08-26-12 74.xxxxxxxxx Edit Entry Never finished the transaction through PayPal
5 Tom-A-Bomb 20 08-25-12 70.xxxxxxxxx Edit Entry Never finished the transaction through PayPal
6 Tom-A-Bomb 20 08-25-12 70.xxxxxxxxxx Edit Entry Never finished the transaction through PayPal

Aug 27, 2012 Payment From Claude G. Completed Details Payment From Claude Gravel 4F494xxxxxxxxxxx
Print shipping label
$20.00 USD This is from the user Tom-A-Bomb and is confirmed

3 Aug 26, 2012 Payment From Robert P. Completed Details Payment From Robert Pegler 4DG621xxxxxxxx63792W
Choose action3
Print shipping label $40.00 USD This is from the user Bob369963 and is confirmed

 

[vetsfast]

there is 2 more donations that went unconfirmed.
bongman and fubanator.

I just find it strange that it is unconfirmed after goal has been met for the second straight month.

 

[Ozzy47]

Did those two contributions show up in your PayPal account? The goal amount and the goal meter have nothing to do with the confirming of donations, they are two independent things and run from two totally different files and templates.

 

[vetsfast]

it did

Aug 27, 2012 Payment From Roberton L. Completed Details Payment From Roberton Leonard 0773647xxxxxx993M
Choose action0
Print shipping label
$10.00 USD
Select record 1 Aug 27, 2012 Payment From Mathieu G. Completed Details Payment From Mathieu Gallant 4DB598xxxxxxxxx24921X
Choose action1
Print shipping label
$20.00 USD

 

[Ozzy47]

Only reason I can think of if a donation does not auto confirm and was actually processed through PayPal is, if for some reason when PayPal sends the required info back to your server it is not able to connect to it, or it times out somehow.

Here is how the process works:

1) User chooses a amount and clicks on donate.
2) The record is inserted into the database & the user is re directed to the PayPal site.
3) If the user logs into PayPal and actually completes the transaction, then PayPal send some info back to your server, with the id number of the donation, and then auto confirms it.

The goal meter just reads from the database, and updates the level if a donation is confirmed. It does nothing else with the donation other than read if a donation is confirmed and is in the time period.

 

[vetsfast]

i just did a test donation myself and it comes back unconfirmed

Should I wait to see if it confirms eventually?

 

[Ozzy47]

How did you do the test?

 

[vetsfast]

i just got the other founder to donate 10 dollars to the targeted email and when i checked it said completed but unconfirmed. He donated earlier in the month before we reached our goal and no issues.

 

[Ozzy47]

Ok well leave it unconfirmed for now, and make sure no one manually confirms it, and we will see what happens. But I can say without a doubt it has nothing to do with the goal amount and goal meter. If it does finally confirm on it's own let me know.

 

[vetsfast]

will do thanks

 

[Ozzy47]

I see the donation still has not confirmed, I have enabled a debug mode on your site to see if I get any issues reported to me with the verification process. Please do not update any vBDonate files on your server till I can figure out if something is failing somewhere.

 

[Ozzy47]

I am still trying to figure out why, I have tried a few different things but to no avail, I even tried with the goal amount set to $1200 and it did not work (but I knew it would not, I just did it for sanity's sake) I am really starting to believe the server is blocking the info from coming back.

The auto confirming is completely dependent on PayPal's servers notifying *your* server of the transaction. If PayPal's servers are backlogged, then your store will NOT see the order until PayPal's servers catch up, also if PayPal is not able to reach your server for some reason. Have you made any changes on the server in the past few days, maybe the firewall or something is blocking it?

Can you look at your server's access logs and see if it is actually trying to access your site, should look something like this, 173.0.81.1 - - [28/Aug/2012:21:29:57 +0100] "POST /vbdonate_gateway.php HTTP/1.0" 200 - "-" "-", and then check your sites error log and see if you see something like this, [Tue Aug 28 21:29:57 2012] [error] [client 173.0.81.1] client denied by server configuration:

I will continue to dig into it.

 

[vetsfast]

hi

I told Rain about your post i believe he got a hold of you. He has access to the logs.

Thanks

 

[Ozzy47]

Yeah he is going to look into it to see if he can come up with the info.