Question Forum Admin can't be mentioned

[Vcize]

@Mentions do not appear to be working for our primary forum admin (me).

That is, I can mention other users, but other non-admin users can't mention me.

Other admins appear to be able to mention me fine. I also do not get email updates when my posts are quoted.

Since this seems hierarchical, is there a setting I'm missing that disables admins from being mentioned by lowly Registered Users?

ETA: Regular users can mention each other fine, they just can't mention me. The mod is enabled in the usergroup permissions of each usergroup I am a part of.

 

[Fillip H.]

Check your userCP settings to see that you don't have restrictions enabled.

Also, check your user in the AdminCP to ensure you're not set as Excluded.

 

[Vcize]

All boxes are un-ticked in the usercp. In admincp "Is Excluded" is set to "no".

 

[Fillip H.]

Do the mentions appear in your profile?

 

[Vcize]

No, and the username does not show up highlighted or clickable.

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[Fillip H.]

Sorry, I forgot to ask: What is your username on your site?

 

[Vcize]

Sorry I got away from this for a while. My username on the forum is 'Pants'.

 

[Fillip H.]

The reason for this is that you have a usergroup named "Pants" on your forum. Having a username and usergroup with the same name causes conflicts.