Bug Blank page when viewing thread/forum.

[Mental]

When I enable the product it produces a blank page when viewing a forum or a thread.

Thanks.

 

[Fillip H.]

Please verify via the View PHP Info page that display_errors is set to On - without an error message it's virtually impossible to assist you as there's no way I can debug the issue

If it's not, you can add

ini_set('display_errors', true);

to the config.php file, then check that page again.

If it's still not enabled, you'll need to contact your host in order to enable the output.

 

[Mental]

Fatal error: Class 'AJAXTHREADS' not found in /home/x/public_html/forum/dbtech/ajaxthreads/hooks/threadbit_display.php on line 22

 

[Fillip H.]

Can you please ensure you have not disabled the "Global Initialisation" plugins for this mod?

If you have not, please disable all non-DBTech products and verify AJAX Threads works, then re-enable them one by one until you find the culprit.

 

[Mental]

I got it working but it caused too much additional load to the server, even for a small select number of users. Is there a refund policy? if not, no worries.

 

[Fillip H.]

I can give you the equivalent amount in DBTech Dollars (A.K.A. Discount Points) that you can use towards your next purchase instead

Let me know if you're happy with that, and I'll get the points added to your account

 

[Mental]

sure, that will do.

 

[Fillip H.]

I've added $27 worth of Discount Points to your account