Bug vBulletin 4.1.4 Beta 1 breaks vBShout 5.3.2 Format

[NFLfbJunkie]

I just installed a clean version of vBulletin 4.1.4 Beta 1 with vBShout 5.3.2 Pro. First, the chat box doesn't load unless I chat something and then hit enter. But when I refresh the page the chat doesn't load. I again have to chat something and hit enter for chats to appear. Second, the icons display vertically and not horizontally.

This bug occurs on latest version of Firefox, and on IE7 and Safari 4.

 

[Carla Birch]

I'm getting the same thing on update

 

[Fillip H.]

I'll install 4.1.4 and look into it

 

[Carla Birch]

many thanks.

 

[Fillip H.]

The issue has been fixed, please re-download your product from the Customer Area, re-upload all files and re-import the XML file.

To ensure you see the changes correctly, you may need to do a hard refresh (Ctrl+F5 in all browsers except Opera) and/or flush any cache systems like vB Optimise or vBSEO you may be running.

Thanks for the report


EDIT: Only vBShout 5.4.4 is fixed, any other version is not supported.

 

[Carla Birch]

it's working again, but the layout is still broke

 

[Fillip H.]

Are you sure you followed my instructions from the previous post?

It is indeed working on 4.1.4 now

 

[Carla Birch]

Yep i followed them all, even tryed loading it in IE that i have never viewed it in, almost like some css is missing.

 

[Carla Birch]

Even did a clean install of the shoutbox, it really does seem like some css is missing to break the list.

 

[Fillip H.]

Can you open up dbtech_vbshout_css template (not under CSS Templates, under vBShout templates) and see if you have the following:

<vb:if condition="$show['vb414compat']">
<link rel="stylesheet" type="text/css" href="{vb:raw vbcsspath}dbtech_vbshout_editor.css" />
<vb:else />
<link rel="stylesheet" type="text/css" href="{vb:raw vbcsspath}editor.css" />
</vb:if>

If so, or if you only have

<link rel="stylesheet" type="text/css" href="{vb:raw vbcsspath}editor.css" />

, change it to

<link rel="stylesheet" type="text/css" href="{vb:raw vbcsspath}dbtech_vbshout_editor.css" />

 

[Carla Birch]

<link rel="stylesheet" type="text/css" href="{vb:raw vbcsspath}dbtech_vbshout.css" />
<link rel="stylesheet" type="text/css" href="{vb:raw vbcsspath}dbtech_vbshout_colours.css" />
<link rel="stylesheet" type="text/css" href="{vb:raw vbcsspath}editor.css" />
<script type="text/javascript" src="{vb:raw vboptions.bburl}/clientscript/vbulletin_textedit.js?v={vb:raw vboptions.simpleversion}"></script>
<script type="text/javascript" src="{vb:raw vboptions.bburl}/dbtech/vbshout/clientscript/vbshout.js?v={vb:raw versionnumber}"></script>
<script type="text/javascript" src="{vb:raw vboptions.bburl}/dbtech/vbshout/clientscript/vbshout-smiley.js?v={vb:raw versionnumber}"></script>
<script type="text/javascript" src="{vb:raw vboptions.bburl}/dbtech/vbshout/clientscript/vbshout-color.js?v={vb:raw versionnumber}"></script>
<script type="text/javascript" src="{vb:raw vboptions.bburl}/dbtech/vbshout/clientscript/vbshout-font.js?v={vb:raw versionnumber}"></script>
<script type="text/javascript" src="{vb:raw vboptions.bburl}/dbtech/vbshout/clientscript/vbshout-fontstyle.js?v={vb:raw versionnumber}"></script>
<script type="text/javascript" src="{vb:raw vboptions.bburl}/dbtech/vbshout/clientscript/vbshout-sound.js?v={vb:raw versionnumber}"></script>

That is what mine looks like, what should that full template look like?

 

[Carla Birch]

checking in the css part, I'm missing dbtech_vbshout_editor.css from the css list.

 

[Fillip H.]

Hm weird, seems like the new XML wasn't put in the release package for some reason. I'll correct that as soon as I get home

 

[Fillip H.]

This has now been applied, sorry for the inconvenience

 

[Carla Birch]

No problems, it was still a real quick fix for something that VB it self broke, so many thanks for that, all is working fine again here now.

 

[NFLfbJunkie]

The issue has been fixed, please re-download your product from the Customer Area, re-upload all files and re-import the XML file.

To ensure you see the changes correctly, you may need to do a hard refresh (Ctrl+F5 in all browsers except Opera) and/or flush any cache systems like vB Optimise or vBSEO you may be running.

Thanks for the report


EDIT: Only vBShout 5.4.4 is fixed, any other version is not supported.

What about someone who purchased vBShout 5.3.2 and has time left on their support, wouldn't they get a fix for this version? And for me, it sucks that a small vBulletin update now renders my vBshout version useless. I'm not a coder so I wouldn't know how to fix what has been mentioned in this post a quick fixable problem. I applied Fillip H.'s template edit, but that didn't work.

 

[Fillip H.]

No, we don't backport fixes to old versions. If you have time left on your product update cycle then why not upgrade to 5.4.4?

 

[Cosmic]

What about someone who purchased vBShout 5.3.2 and has time left on their support, wouldn't they get a fix for this version? And for me, it sucks that a small vBulletin update now renders my vBshout version useless. I'm not a coder so I wouldn't know how to fix what has been mentioned in this post a quick fixable problem. I applied Fillip H.'s template edit, but that didn't work.

Unfortunately it's just not practical or possible for us to backdate things like this to previous versions. The only situation we would look into providing fixes for prior versions would be major security risks.

Everything else, (e.g features, new vB version compatibility, bugfixes) are things which will only be added to the latest version - as is standard in the software industry as a whole.

Cosmic