Question Unable to see products in client / customer area

Hello Fillip H., when I click on 'Customer Area' I get the following message:

We are currently experiencing problems having our sent emails delivered to your inbox.
In order to ensure you will receive our emails, we suggest you flag our emails as "Not Junk" and / or add us to your email address' contact list.
In the meantime, please check your Junk / Spam email folders before reporting a missing email.

Sorry for the inconvenience.
- DragonByte Tech Staff

It looks like the version of vBOptimise is breaking my current VB 4.1.10 deploy on The premier Mustang Club on the Internet for Mustang Enthusiast. I was going to download a update that support vb 4.1.10.

According to our licence system your account does not have any licences associated with it. If you believe this to be in error, please PM Cosmic with the transaction ID and date / details of purchase.

That being said, you can download the Lite version of vB Optimise here: Download Lite Version: vB Optimise - DragonByte Tech | vBulletin Mods & Addons

Hello Fillip H., I have several of your products deployed. This is straight from my AdminCP.

DragonByte Tech: Info Panels (Pro) 1.1.4 Info Panels (Pro) by DragonByte Technologies: Displays a quick overview of a member's forum information on Forum Home. Edit Disable Export Uninstall
DragonByte Tech: vBActivity & Awards (Pro) 2.1.6 vBActivity by DragonByte Technologies: Easily track and reward the activity of your members, including in-depth statistical analysis of forum activity in various areas. Edit Disable Export Uninstall
DragonByte Tech: vBShout (Pro) 5.3.2 vBShout by DragonByte Technologies: Allow your forum members to chat with eachother in real-time with this AJAX-powered Shoutbox!

vB Optimise Pro 2.3.0 Optimises the stock vBulletin software to reduce load and potentially improve max capacity and load times.

I don't know if I have the emails from last year when I purchased these products.

---------- Post added at 10:47 ---------- Previous post was at 10:45 ----------

I'd also like to add that I have them deployed to both The premier Mustang Club on the Internet for Mustang Enthusiast and OSVT Mustang Club.

You need to log in with the account that you made the purchase with.

Ozzy, I am pretty sure I am logging in with the correct account. However, its been a while since I've logged in. Is it possible for you to look up my information by First and Last name to find my account(s) if I have more than one? I need some help here.

The username that has licences for that URL is 04Venom

Thanks Fillip H.. Here's whats confusing. I had some suspicions that this was the correct account (04Venom). I tried 4 different passwords and did not want to risk a 15 minute lockout. I tried to reset my password. When I went through the process, the username I got was donaldtaco and not 04Venom. So the question is how do I get the password reset for my 04Venom account?

BTW, what Ajax product are you selling that automatically refreshes your post? I'm going to pick it up after this is resolved

I just re-sent the email activation codes to the email registered with the 04venom account as it didn't have a confirmed email address. I don't want to post the email here because of spam bot harvesters, though.

The product is AJAX Threads - DragonByte Tech | vBulletin Mods & Addons

Thanks Fillip H.. I finally got this straightened out. I noticed that the latest version is 2.3.0. This is the same version I have deployed to my site. When I enable vBOptimise, my AdminCP throws a http 500 and I have to disable all my plugins to get back in. Is there a version that support VB 4.1.10?

We applied a hotfix for 4.1.10

Fillip H. said:

We applied a hotfix for 4.1.10

Click to expand...

This just means you should re-grab the 2.3.0 files =)