Bug Uploads breaks by Files over 15-20 MB!

[lolly]

Hello,

uploads over 15-20 MB becomes Server IO Error / Error 500.

System Status 	Online 	
Bandwidth Usage 	366.94MB 	
Monthly Bandwidth Usage 	366.94MB 	
Files 	196 	
System Version  1.0.0
Memory Limit    128M
Max Upload Size     100M
Max Input Time  3600 seconds

 

[David]

Could you try changing the file permissions on your downloads folder to 777?

 

[lolly]

The Permissions is set on 777

 

[lolly]

What say me this error?

[Fri Apr 22 18:46:56 2011] [warn] [client 77.22.XXX.XXX] mod_fcgid: stderr:
PHP Warning:  require(): open_basedir restriction in effect. 
File() is not within the allowed path(s): (/var/www/clients/XXX/XXX/web:/var/www/clients
/XXX/XXX/tmp:/var/www/XXXX.XXXXX.XXXXXXX/web:/srv/www/XXXX.XXXXX.XXXXXXX
/web:/usr/share/php5:/tmp:/usr/share/phpmyadmin:/etc/phpmyadmin:/var/lib
/phpmyadmin) in /var/www/clients/XXX/XXX/web/lolly/vbseo.php on line 1398, referer:
http://XXXX.XXXXX.XXXXXXX/lolly/vbdownloads.php?do=download&fileid=14

 

[Fillip H.]

Your server is setup in a way that is no longer supported by The PHP Group. Support for "Safe Mode" has been dropped.

Could you please find a way to turn off "Safe Mode" in PHP? If this is not possible, please move your downloads folder within the public_html folder and reconfigure the relevant setting.

 

[lolly]

I have save_mode Off

And the Download Folder outside from public_html has no change.

Error comes too

 

[Fillip H.]

The switch is on a server level, not in vBulletin.

 

[lolly]

I have the Save Mode flag in php.ini off

 

[lolly]

Nothing. All Tips from David und Fillip H. have nothing changes for my Problem.

 

[David]

Nothing. All Tips from David und Fillip H. have nothing changes for my Problem.

Could you contact your host with the message above. Like Fillip H. said, this is a server problem rather than a bug within vBDownloads.

 

[lolly]

I have root Server with full access.

I have all things, they have your said me over PN makes and have nothing changes with the Problem.
I have sent the .ini Files per PN and give a Link to my PHPInfo and you have nothing found have you said.
I have give you Admin Priveleges on my Board and you have testet a 12 MB Upload but i have said over 15-20 MB breaks the Upload.

Will you kidding me?

Please say now, what must i do in my .ini Files.

Or help with better Support.

I think for 35$ can i have better Support.

 

[Cosmic]

I have root Server with full access.

I have all things, they have your said me over PN makes and have nothing changes with the Problem.
I have sent the .ini Files per PN and give a Link to my PHPInfo and you have nothing found have you said.
I have give you Admin Priveleges on my Board and you have testet a 12 MB Upload but i have said over 15-20 MB breaks the Upload.

Will you kidding me?

Please say now, what must i do in my .ini Files.

Or help with better Support.

I think for 35$ can i have better Support.

Hi Lolly,

We are trying to help you, however it is impossible for us to know exactly what on your server is causing the issue.

The modification itself does not have a bug with large uploads - they work fine on here and on other customers boards, the issue seems to be your server configuration.

Please understand that we are trying to help, but that we're not your server technicians - we can't fix your server for you.

 

[David]

Could you send me FTP access to your server?

 

[lolly]

I send the Access in 1-2 Hours.

Iam not @ home in the Moment

 

[David]

I send the Access in 1-2 Hours.

Iam not @ home in the Moment

Cheers

 

[lolly]

Sorry for delay.

i makes a clone from my Live Board. Then can you test, and my Liveboard is save
I send the ftp access when i completed the copy from my Board.

 

[lolly]

OK i have seen that Uploads in Postings have the same Problem. What can i do to fix that?

Webserver Apache v2.2.16 (cgi-fcgi)
PHP 5.3.3-7+squeeze1

I have this flags in php.ini active:

max_upload = 100 M
max_post = 200 M
Safe_Mode = off
Memory Limit 128M
Max Input Time 3600 seconds


Have i forgotten a php flag?

sorry for my Posting @ Post 11

 

[lolly]

The Problem was:

mod_fcgid: HTTP request length 15729210 (so far) exceeds MaxRequestLen (15728640) =>

For all with this Problem, this have limited to 15MB.

Thanks for Help. vBDownload runs good now

 

[David]

The Problem was:

mod_fcgid: HTTP request length 15729210 (so far) exceeds MaxRequestLen (15728640) =>

For all with this Problem, this have limited to 15MB.

Thanks for Help. vBDownload runs good now

Great to hear that you got it working! I hope you enjoy the mod!