Question Settings of email

[kfyonur]

Email & forum notification

How can i activate the mail options on the product.

Email & forum notification
Quote alerts: Email & forum notification

is it true (screenshot) ? because it is not working.

 

[Fillip H.]

Please check your UserCP -> User Tagging -> Settings and ensure none of the "Disable X Emails" are checked.

 

[kfyonur]

everything is ok but not working

 

[Fillip H.]

Are you sure your email settings are correct?

Also, since you're running 4.2 you might be encountering delays in email sending due to the new Email Queue system. How long did you wait for the email notification?

Have you checked your spam folder?

 

[kfyonur]

My mail system is working correctly but this notification doesn't come.I checked all of the mail box,i didn't see anything.

 

[Fillip H.]

Have you disabled "Receive Mail from Administrators" or "Receive Mail from Other Members" in your UserCP Options?

If these options are disabled for a user, then he will not receive these emails.

 

[kfyonur]

 

[Fillip H.]

Is the person who's quoting you member of a usergroup that has permissions to email other members? There's a usergroup permission to control this in vBulletin itself.

 

[kfyonur]

i tried it with 2 admin accounts.yes is selected

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it