Bug notifications screen is blank

[Steris56]

ok i just bought the pro version of this and the issue that i have is my notification screen in acp is blank i have tried to edit a forum and still same issue i am in current vb ...this is wonderful product but i need help getting this back thanks ....

 

[Fillip H.]

That means your forum cache is corrupt. You need to upload tools.php from the do_not_upload folder in your vBulletin download, and rebuild the forum cache from there.

To clarify, vBShout does not hook into the forum manager at all, so it's not an issue in vBShout

 

[Steris56]

That means your forum cache is corrupt. You need to upload tools.php from the do_not_upload folder in your vBulletin download, and rebuild the forum cache from there.

To clarify, vBShout does not hook into the forum manager at all, so it's not an issue in vBShout

thanks Fillip H. where do i put this file in my forum root and what do i do from there

 

[Fillip H.]

It goes in the AdminCP folder, then access it

 

[Steris56]

did that this is what i get what am i doing wrong

Security Alert!

tools.php still remains in the /Admincp/ directory.

This poses a security risk, so please delete that file immediately. You cannot access the control panel until you do so.

this wont let me access the acp now

 

[Fillip H.]

Access tools.php in your AdminCP folder, not your admincp itself.

 

[Steris56]

ok got it thanks i did what you said took the tools php out went back in and is still blank do i have to uninstall product and re install it

 

[Fillip H.]

If you rebuilt the forum cache in tools.php before you deleted it, and it's still not working, then please contact vBulletin Support, as I don't believe I can assist you any further.

In order for you to receive support, you need to only mention that the Forum Manager is broken - mentioning that a 3rd party product is also broken may make them tell you that it's an issue in a 3rd party product and they won't be able to help - even when the issue is in their software.

---------- Post added at 23:23 ---------- Previous post was at 19:36 ----------

I've fixed it on your site, the issue was that Step 3 of the 5.4.0 Upgrade Notes.txt document had not been completed - I deleted the relevant files from /includes/xml and it is now working as intended

 

[Steris56]

If you rebuilt the forum cache in tools.php before you deleted it, and it's still not working, then please contact vBulletin Support, as I don't believe I can assist you any further.

In order for you to receive support, you need to only mention that the Forum Manager is broken - mentioning that a 3rd party product is also broken may make them tell you that it's an issue in a 3rd party product and they won't be able to help - even when the issue is in their software.

---------- Post added at 23:23 ---------- Previous post was at 19:36 ----------




I've fixed it on your site, the issue was that Step 3 of the 5.4.0 Upgrade Notes.txt document had not been completed - I deleted the relevant files from /includes/xml and it is now working as intended

thank you very much you guys are the best i thought i did evrything to the notes guess not thanks again much appreciated