Bug Admins Not Receiving Email Notifications from Non Admins

[sarahw]

Hello again, Fillip H.. We've come across an interesting (potential) bug that we can't figure out.

We have a lot of admins and moderators, just the bi-product of having so many members. What I've noticed (and have verified through several other admins) is that administrators are only receiving email notifications for mentions and quotes when the person doing the mentioning is an admin moderator.

The notifications still come through, you can see them in the navigation bar at the top and they show in the inbox area. However, email notifications are only taking place if it's another admin or moderator doing the mentioning.

Users do get email notifications when they are mentioning each other, no problem.

Any ideas on what I can look at to troubleshoot?

 

[Fillip H.]

Does your admins have "Receive Emails from Administrators" and/or "Receive Emails from Members" un-ticked in their UserCP settings?

On my test board, I'm an administrator yet I receive emails from my test member account no problem, due to those settings.

 

[sarahw]

Fillip H.,
I checked and "Receive Emails from Administrators" is selected. We don't have an option for "Receive Emails from Members", but the other option we see in general settings is "Receive Friendship Request Email" and it is also checked.

 

[Fillip H.]

Here's a screenshot of the default settings panel in vB4:

 

[sarahw]

OK, this is not a bug after all. We didn't see the second option you had listed due to a global setting in the forum admin area. All is working as expected now, thanks!

 

[sarahw]

Fillip H., I hate to bring this up again, but the above issue did in fact NOT change the status of us receiving email notifications from non-admins. I've checked that the admins in question did in fact have all three boxes checked. Then, I checked one of the users that we were not getting notifications from, and they have private messaging and all the other settings turned on.

The notifications are showing up in the notifications area, so it's not a problem with getting them to work in general. It's just that the actual email notifications themselves aren't being sent from non-admin users to admins.

Is there somewhere else I can be checking to see what might be causing the issue?

 

[Fillip H.]

I'll need an FTP account, Admin account as well as a user account that's affected by this issue.

Here's the canned response:
Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it