Bug Unable to download - error " you do not have permission to access this page..."

[toibs]

Unable to download - error " you do not have permission to access this page..."

Hi guys,

I noticed these issues in another bug report, however was advised to raise this as a separate issue since the previous one was fixed and everso slightly different.

Uploads using vBdownloads are fine.
Downloads do not work. They come up with the following text...

vBulletin Message
Paul, you do not have permission to access this page. This could be due to one of several reasons:

Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

I'm logged in as Admin, and permissions have been granted in the vBdownload menus to users and Admins (Users are unable to d/l - in fact everyone sems to be...)

Any pointers would be great.

Many thanks
Paul

 

[Ozzy47]

So you set up all the permissions in the modules in the acp and ensured they are active?

 

[toibs]

Yup - all set for the correct users with the exception of ModCP which is set to omit "registered members" as i'm guessing thats the moderator cp..



Paul

 

[Ozzy47]

Ok what about in the categories, ACP / Downloads / Manage Categories are the permissions set there as well, View, Download, Upload

 

[toibs]

Ok what about in the categories, ACP / Downloads / Manage Categories are the permissions set there as well, View, Download, Upload

Yup - all set as per the previous categories, and set as unmoderated

Paul

 

[Dylan]

Sorry about the problem, could you please create and PM me with a temporary AdminCP account?

For security reasons, we recommend you create a new AdminCP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues. It should ideally be a temporary account created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[toibs]

PM Sent. Many thanks

 

[Dylan]

Thanks for the access. It was a problem with the download module permissions check. Let me know if it's working ok for you now.