Question Start Crashing the forum

[grc]

I don't know what happened. I saw several .php errors related to this product. They look like this:

PHP Fatal error:  require(): Failed opening required 'C:\Inetpub\xxx\xxx/dbtech/thanks/hooks/init_startup.php' (include_path='.;C:\php5\pear') in C:\Inetpub\xxx\xxx\includes\init.php(331) : eval()'d code on line 92

I thought I might be wise to re-upload the files and then reinstall the xml file.

I re-uploaded the files and ended up with a crashed forum. The .php error looked like this:

PHP Fatal error:  require_once(): Failed opening required 'C:\Inetpub\xxx\xxx/dbtech/thanks/includes/class_install.php' (include_path='.;C:\php5\pear') in C:\Inetpub\xxx\xxx\admincp\plugin.php(1550) : eval()'d code on line 12

The only way I could get back to the forum was to globally disable all hooks. Then, if I disable the product, I can use the forum once again. If I enable it, I'm back to server errors and have to disable all hooks again.

With the product disabled, I tried to upload the .xml file, but but vbulletin hangs on "importing product please wait".

For now, I'm running the forum with the thanks mod disabled.

How can I fix this?

 

[Fillip H.]

Please drag and drop the contents of the upload folder to your xxx/xxx folder

 

[grc]

Did it several times.

 

[Fillip H.]

Well those files do definitely exist in the zip file, I'm looking at them right now.

I tried to manually verify the existence of the files on your server by going to [website url]/dbtech/thanks/includes/class_install.php but I received a HTTP 401.5 error.

I have absolutely zero idea what that means, you may want to contact your host if you can't figure it out

 

[grc]

Well those files do definitely exist in the zip file, I'm looking at them right now.

I tried to manually verify the existence of the files on your server by going to [website url]/dbtech/thanks/includes/class_install.php but I received a HTTP 401.5 error.

I have absolutely zero idea what that means, you may want to contact your host if you can't figure it out

Believe it or not, that helped solve it. I didn't know to go to the class_install.php file so I hadn't seen that error. Once I had the error I had a clue as to the problem. This is a Windows Server running IIS.

I won't tell you I understand all this, but here's what created the problem (although the original .php error still remains unresolved).

PHP Fatal error:  require(): Failed opening required 'C:\Inetpub\xxx\xxx/dbtech/thanks/hooks/init_startup.php' (include_path='.;C:\php5\pear') in C:\Inetpub\xxx\xxx\includes\init.php(331) : eval()'d code on line 92

Anyway, rather than installing the files via FTP I uploaded the .zip package to the server, and then logged on via the Windows Remote Desktop. There, I unzipped the package and did a drag and drop into the correct folders.

You'd think that would work just fine, but somehow it messes up the Windows permissions - and believe me, I'd already looked at every security setting on the files that I could find.

With the clue from you, I simply logged back onto Remote Desktop and deleted all the files. I then used my FTP client to upload them again. From there it was clear sailing.

Anyway, sorry for the plea - but at that point I didn't have a clue as to what was next.

 

[Fillip H.]

Nice

Yeah windows servers are a pain... I administered one back in the day (needed MS-SQL functions in PHP) and it was no end of problems. FTP locked files for 30 minutes before the OS released the locks...

Never again