Question Layout displaying incorrectly post installation

[gt30]

I recently installed vbShout and I am having this strange problem where the layout shows incorrectly. Could you please advise how to fix this?

 

[Ozzy47]

Is it showing like that on a unmodified default style?

 

[Fillip H.]

Turn off the IE7 Compatibility Header. vBShout is not compatible with IE7 or lower.

 

[gt30]

I am using IE9 and also checked in Firefox same issue on both browsers

Edit: Default style also has the same issue

 

[Ozzy47]

ACP/vBulletin Options > vBulletin Options > Cookies and HTTP Header Options set that to No

 

[gt30]

I set to No the IE7 setting if that is the one you refer to however that had no effect

 

[Ozzy47]

Hmm, back to the original question then. Is it showing like that on a unmodified default style?

You may also need to flush the vBOptimize cache and clear your cookies.

 

[gt30]

Same result in default style and I am not using vbOptimise
Can't figure out why this is happening

 

[Fillip H.]

I've re-uploaded all files and re-imported the XML file, can you please confirm that it's working for you?

 

[gt30]

Thank you! Its working great now however I am unable to change the default setting for the shoutbox. Whenever I try to change any settings it keeps the default from vbshout.php?do=instance&action=modify&instanceid=1
For example I want to change default Shoutbox height for all users from 150 to 300 but when I click on save nothing changes.

 

[Fillip H.]

I've updated the Manage Instances page on your forum to possibly indicate what the problem is. Please try accessing that page again and see if you're now seeing a message that reveals more information.

 

[gt30]

Thank you once again! Found the problem thanks to the message it was indeed max_input_vars issue because my forum has too many usergroups and I believe the server was not accepting more than certain number of input variables. Now it does and all working great!

 

[Fillip H.]

Thanks for reporting back, glad that worked


I'll close this thread since the issues have been resolved