Bug Expanded Footer Information

[Nirjonadda]

Expanded Footer Information not show, Ex: Resources saved on this page: MySQL 11%? Why it not show?

 

[Fillip H.]

Can you try it on a default (unmodified) skin?

 

[Nirjonadda]

YES, With default (unmodified) skin.Expanded Footer Information set to Yes,Have a extra spaces but does not show test Information.



Please any update for fix on this?

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[Nirjonadda]

pm done !

 

[Nirjonadda]

Does you fixed this issue?

 

[Fillip H.]

No, because my IP address has been banned. Please inspect your IP ban logs and remove the latest entry.

 

[Nirjonadda]

Done,Please check now!

 

[Fillip H.]

I'm unable to resolve this on your forum without disabling all of your other products as a test.

Since this will severely disrupt the functionality of your forum I will not proceed without your authorisation.

 

[Nirjonadda]

If I disabled vBSEO,Expanded Footer Information are working,Any fix update for this?

 

[Fillip H.]

Please disable any cache options in vBSEO.

 

[Nirjonadda]

Cache Type set to None but does not get fixed.

 

[Fillip H.]

There's nothing more I can do unfortunately, if vBSEO is conflicting on your forum and replicating the cache settings from this forum doesn't help then I'm all out of ideas

 

[Nirjonadda]

So vBO Incompatibility with vBSEO?Is there any solution to fix on this Issue?

 

[Fillip H.]

That one specific statistical display appears to be incompatible with your vBSEO installation on your forum alone.

 

[Nirjonadda]

I disabled vBSEO,And no more go to use vBSEO But one problem,with vbseo link where member posted,this link not working,ex:/technology-tips-science/178812-what-opera-how-use-opera-browser.html

How to get fix this link working?

 

[Fillip H.]

I don't know how to fix that - the vBSEO support team will tell you if you post a support ticket and present them with your current rewrite URL settings

 

[Nirjonadda]

I disabled vBSEO and now get my site not working,please any help how to fix on this issue?

404 Not Found

The server can not find the requested page:

/forum.php (port 80)

 

[Fillip H.]

Please understand that I cannot assist you with vBSEO issues - we have no experience with disabling vBSEO. We have not disabled it since we started running it here.