Question Refund Please

[KillaKUT]

Please give me a refund for the three items I purchased. We wont be using them as we installed the shop today and had such an issue with page generation going from 0.18 to 2.77 and a problem with the massive amount of queries. So at this point we decided not to use any of the mods. You can check the forum and see they have been shut off.

Page Generation 2.77305 seconds
Memory Usage 19,093KB
Queries Executed 627
The shop is running 1 query per user shown in whos online...

 

[Fillip H.]

You can turn that off by disabling the "Force Formatting" setting in vBulletin Options

 

[Cosmic]

Unfortunately a refund is not available in these circumstances as per the Terms & Conditions you agreed to at the time of purchase. The refund policy is as follows:

Refunds:
Refunds can be offered in 2 circumstances:

1) The Lite version of a product (if one exists) works on your platform & server, but the Pro version does not and DragonByte Technologies Ltd will not be able to rectify it.
2) The customer has paid for the product, but not yet downloaded it.

Because of the nature of digital software DragonByte Technologies Ltd is unable to offer refunds under any other circumstances.

We will of course do everything we can to assist with any issues or difficulties you are having with the products however.

Regards,

Cosmic