no sound playing

[Seth]

i'm runing the lite vbshout on VB 4.0.4 and no sound plays where there is a new mesage, i do have quicktime installed. so i'm wondering if its a bug with VB or is it a paid only feacher

 

[Fillip H.]

If you are having problems with sound, please follow this check-list:


1) Did you select a sound to be played in the Instance Manager?
AdminCP -> DBTech - vBShout -> Instance Management -> [Edit] -> Shout Sound / Invite Sound / PM Sound

2) Are sounds turned on?
AdminCP -> DBTech - vBShout -> Settings -> Enable Sounds

3) !!!Pro Only!!! Are sounds turned on in the UserCP?
UserCP -> Shoutbox -> Shoutbox Settings -> Shout Sounds / Invite Sounds / PM Sounds

4) Is the QuickTime browser plugin installed?
QuickTime Plugin- Please note that you need to restart your browser after installing the plugin.

5) Does it work in other browsers?
If you only have one browser on your computer (Internet Explorer) you should try out Firefox.

6) Is the following text present in the source of the page: <embed ?
Right click -> View Source -> Ctrl+F -> <embed
If this is not found, and all the above steps are completed, then you may have an out of date template. Please revert any customisations to dbtech_vbshout_shoutbox


If none of the above steps fix it for you, then it's a browser issue that we are unfortunately unable to assist with.

 

[Seth]

I've reverted the template and after checking in both Firefox and IE that the <embed test is not there. any other ideas?

 

[Fillip H.]

Then it's a browser issue I'm afraid, it works fine for us here so assuming you checked everything in the above post there's nothing more we can do at this point in time

 

[Seth]

why would a browser issue cause HTML not to show up ? I'm just wondering as i am missing the <embed and i assume that has to do with the template right?

 

[Fillip H.]

The only way the embed would not show up was if one of the above steps weren't done, as the code doesn't load unless it needs to.

Sent from my X10i using Tapatalk

 

[Platon Kavvadias]

3) !!!Pro Only!!! Are sounds turned on in the UserCP?
UserCP -> Shoutbox -> Shoutbox Settings -> Shout Sounds / Invite Sounds / PM Sounds

There is no active link for Shoutbox Settings on my usercp....

 

[Fillip H.]

Read the bolded part of that quote