Question Installation Failed : 320b1.php not found in directory

[Eden]

I get the following error message when I update the plugin:

Installation Failed
Sorry, the product encountered an error during installation. More information is provided below to help address the issue.

320b1.php not found in directory /srv/disk2/1257526/www/forum.edengenesis.ws/dbtech/vbshop/install

Also, I don't know how to do the following step:

4. Open the threadbit template

Find (vB4)
id="thread_title_{vb:raw thread.realthreadid}">{vb:raw thread.threadtitle}</a>

Replace with (vB4)
id="thread_title_{vb:raw thread.realthreadid}" style="{vb:raw thread.dbtech_vbshop_style}">{vb:raw thread.threadtitle}</a>

Fillip H., you still have access to my forum.

Hope you can help me to solve this issue asap.

 

[Eden]

It's strange, because when I look into dbtech vbshop install folder, I find 320b1.php. The path is very strange : /srv/disk2/1257526/www/forum.edengenesis.ws/dbtech/vbshop/install

Hope you can help me to solve this problem asap..

 

[Fillip H.]

This means the files have not been uploaded correctly. Please drag and drop the contents of the upload folder to your forum's folder.

 

[Fillip H.]

As this ticket has received no further replies, I'll close it. If you have any further issues or questions, please feel free to start a new support ticket. Thanks!