Question Super PM's -Pro

[gsk8]

Hello,

I have purchased and installed the Pro version. However, since I have done so, when someone clicks on the "quote" link in the PMs, they are taken to the very first post instead of the actual link. This did not happen in the "Lite" version and I can't figure it out. Please help.

 

[gsk8]

Also, as the admin, I'm still getting moderator "auto-replies" even though I have those groups selected not to receive each others auto-replies on PM

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[Fillip H.]

In addition, I will also need the method to reproduce this - the account I've been provided with doesn't have any PMs

 

[gsk8]

Hello,

I provided a temporary FTP and AdminCP account for you and sent you a PM on Mar 4.

 

[Fillip H.]

Can you please read my previous post and provide the method to reproduce this, including sending PMs to the temporary account, as the account I've been provided with doesn't have any PMs?

Thank you.

 

[gsk8]

Simply PM the user "dorispulaski" with a test. She is a moderator. You will get an auto-reply, although you shouldn't because you are an Admin.

 

[Fillip H.]

I can't check the settings because the admin permissions haven't been configured. Make sure both the "no auto reply between staff" is turned on, and that the autoresponder user is not a member of any non-staff groups.

 

[gsk8]

Hi again,

We have it figured out now The only problem left is that it when someone clicks on the link in their "Quote PM", they are taken to the top of the thread instead of the direct quote.

 

[gsk8]

To be more clear, sometimes the quoted link goes directly to the post (which could be on page 27 of a thread) and sometimes to the beginning of the thread. I'm wondering if this has something to do with cache or other VB feature that could be tweaked so that the link in a quoted PM goes directly to the post 100% of the time?

 

[Fillip H.]

Hi again,

We have it figured out now The only problem left is that it when someone clicks on the link in their "Quote PM", they are taken to the top of the thread instead of the direct quote.

As before, I will need to see this issue in action @ your site with the account you provided. Can you please set that up for me?

 

[gsk8]

Can you just tell me if there is a setting that I need to do in cache so that the link in the "Quote PMs" go directly to the post and not the top of the thread?

 

[Fillip H.]

No, I don't believe so. This is why I need to see the issue in action so that I can see the cause of it.

 

[DragonByte Technologies]

Hello gsk8,

This ticket has now been closed with the status Answered.

We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

Thank you!