Question Blank Digest

[RobAC]

I had vbmail installed and just upgraded to the latest version - 3.3.0.

Once upgraded, the system automatically sent out a digest email to all of my forum members, but it was blank with no content. What is causing that?

 

[Fillip H.]

That is most likely a temporary issue where the template(s) for digests didn't exist at the time of sending. If it happens again, feel free to let me know

 

[RobAC]

The email that I received, was fine and I saw all the content. However, most of my members have replied back stating the email was blank.

 

[Fillip H.]

Is there a pattern to the members who reported blank email?

 

[RobAC]

There is no pattern, however, the digest went out again last night, and I'm seeing that it is still blank as well as other members.

I used to have vbmail, but it appears that it is now changed to Dragonbyte Mail. I don't see anywhere to add or edit a template?

 

[Fillip H.]

The Templates feature has been removed from the latest version of vBMail / DragonByte Mail.

 

[RobAC]

So why is everyone receiving blank digests?

 

[Fillip H.]

What happens if you run the two tests in the Manage Digests interface?

 

[RobAC]

What happens if you run the two tests in the Manage Digests interface?

I see only one test to run?

When I run it, I get the test digest which shows up fine in my email, but my members keep telling me there is no content in the digest they are receiving.

 

[Fillip H.]

Well, the test uses the exact same function to send the digest as the cron job does, so I'm very much unsure.

If all else fails, you can always deactivate the Digest feature in vBMail and revert to using the Newsletter mod - the functionality, at the time of writing, is pretty much identical.

 

[DragonByte Technologies]

Hello RobAC,

This ticket has now been closed with the status Answered.

We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

Thank you!