Question UserGroups not changing when purchased

[Antec]

I believe I have all of the permissions setup correctly, but when one of my members purchased a usergroup upgrade it didn't automatically add the secondary usergroup permissions to his account. I had another member purchase a different upgrade and it did work. I compared the two packages and they were both setup exactly the same.

 

[Fillip H.]

I just tested it again and I had no problems on my local board. Is the secondary usergroup part of the vBulletin Promotion system you may have set up? If so, it's possible vBulletin removed the 2ndary usergroup later during its cron run.

Does it happen to every member who purchase the "original" package?

 

[Antec]

I just tested it again and I had no problems on my local board. Is the secondary usergroup part of the vBulletin Promotion system you may have set up? If so, it's possible vBulletin removed the 2ndary usergroup later during its cron run.

Does it happen to every member who purchase the "original" package?

There is two packages for the same access package but for different amount of alloted time. So package "A" and "B" are both setup exactly the same except package "A" is set for 30 days and package "B" is set for 7 days. So far both packages have been purchased. Package "B" adds the secondary usergroup no problem, but package "A" does not, and I can't figure out why.

 

[Fillip H.]

Does it not add the secondary usergroup for package "A" regardless of who buys it?

 

[Antec]

No. I end up getting a PM asking why they can't access a certain forum area, so I have to go add the usergroup myself. It does however show up in the transaction log that they made the purchase.

 

[Fillip H.]

Could you please PM me with an FTP account and an AdminCP account with at least Can Admin vBShop (to check item config) and Can Admin Users (to check results of item purchase)? If so, I'll hopefully be able to solve it for you