Question VbShop install issues

Status
Not open for further replies.
Website
http://www.role-player.net
Product version
3.5.3
Forum version
vBulletin 4.2.x
#1
Hi there!

I'm attempting to install Vbshop for my forum, however I'm running into some issues.

I have double-checked all files have been uploaded to the correct place in the server. While it all looks like it should be working, when I try to access the settings in the ACP I'm just getting a 'file not found' error on every option. To clarify, I can access settings>options>vbshop settings (all those listed here) The issue is with the DBTech > VBShop dropdown with 'Manage currencies' etc. None of these are working.

I assume the problem is on my end, as I haven't seen anyone else mention this issue. Can you offer any guidance on what I've done wrong?

TIA
 

Belazor

Staff member
Owner
Developer
Customer
#2
Hi there,

If you are receiving a 404 every time you access vbshop.php in your AdminCP, that may indicate that your AdminCP directory has been renamed, and the admincp folder inside the vBShop upload was not renamed before being uploaded to the server.

Can you double-check that and let me know? :)
 

Belazor

Staff member
Owner
Developer
Customer
#4
Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it :D
 

DragonByte Technologies

Company Information
Staff member
Company Info
#5
Hello Guinevere,

This ticket has now been closed with the status Answered.

We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

Thank you!
 
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vBShop

vBulletin 3.8.x vBulletin 4.x.x
Seller
DragonByte Technologies
Release date
Last update
Total downloads
1,181
Customer rating
0.00 star(s) 0 ratings
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