Question Only Admin Can See Pics/Access Gallery Tab?

[heyzeus909]

First of all, I'm thick as a brick when it comes to this kind of stuff, so please forgive me if the error is something simple on my end. It probably is.

My issue is that, regardless of the usergroups I've allowed permission to use Gallery via the settings, only Admins can see the actual images posted on the main forum screen. Also, although some users report not being able to see the Gallery tab at all, others that can see it, they get a 'permission denied' error when they click on it.

I swear I've tried changing every conceivable setting to no avail. Your help is appreciated. And, again, I'm kinda stupid, so thanks in advance for your clarity.

...and I've uninstalled and reinstalled the product, to no avail.

 

[Dylan]

If you want to give me a temp admin account I will check it out. Did you make sure the categories have the right usergroups selected for who can view images in them?

For security reasons, we recommend you create a new AdminCP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues. It should ideally be a temporary account created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[Dylan]

I don't see any categories or images in there and you have it set now so only admins can view the gallery. Can you give me a username that could see the link but got an access denied error?

You want to start by at least adding a couple categories and adding images to them and see if there are any problems there.

 

[heyzeus909]

Thank you, Dylan. I had uninstalled/reinstalled the product to see if that helped my situation. That's why there were no categories or pics uploaded when you checked.

I found the setting I was looking for. AdminCP >> DBTech Gallery >> Instance Management >> Edit >> Instance Permissions

It was a little bit more buried than I had expected it to be. Thanks again.