Feature Request Lack of confirmation of Unsubscribe -> spam complaints

Website
http://forum.psychlinks.ca
Forum version
vBulletin 4.2.x
#1
This feature has been requested before. It is the single major cause for continuing to look for alternatives.

Problem: Your unsubscribe option in the newsletter toggles the user's status from subscribed to unsubscribed. However, the user is given no feedback. If he clicks again he resubscribes but again gets no feedback or confirmation.

This is not a trivial problem. The user ends up believing the unsubscribe link doesn't work and consequently reports the email as spam (not in compliance with CANSPAM) and the forum ends up on blacklists as a result.

Every couple of months, I have to go and plead with the blacklist databases to remove my IP from their blacklists, explaining that the newsletter is sent only to registered members who have the option of unsubscribing at any time with a link in every newsletter.

It is imperative that the link takes them to some sort of confirmation page at the forum site. It does not have to be complex. It just has to say "You have been unsubscribed".

This is a significant and urgent proble. Please implement it ASAP.
 

Belazor

Staff member
Owner
Developer
Customer
#2
Internally in development, this product has been superseded by an update to vBMail that incorporates both the features of that mod and this mod.

I believe this functionality has already been implemented in this new merged product, although I would need to check to be sure.

It's not been released yet due to the logistical difficulties involved in making sure everyone who owns a current license of DB Newsletter gets this license replaced with a vBMail license. I'll see if I can escalate the process :)
 

DragonByte Technologies

Company Information
Staff member
Company Info
#5
Hello djbaxter,

This ticket has now been closed with the status Implemented.

We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

Thank you!
 

DragonByte Newsletter

vBulletin 4.x.x
Seller
DragonByte Technologies
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