Bug WYSIWYG is missing in admincp

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Website
http://forextar.com
Product version
3.2.2
Forum version
vBulletin 4.2.x
#1
Hi,
First of all I would say Your all the mods are Beautiful and worth.Keep it up the great work.
Ok My issue is I'm on the VBactivity Lite(planning to go for the Pro soon) My issue occurred when I'm trying to edit the Vbadvanced module in the admincp my WYSIWYG Editor is missing See the Screen shot and I tried with Default theme as well but it's same. Then I had tried disabling the Vbactivity Product in admincp. then my editor is back. Please give me a hand to fixed it.
Thanks. Screenshot 2016-04-24 22.03.26.png
 

Belazor

Staff member
Owner
Developer
Customer
#2
Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it :D
 

Belazor

Staff member
Owner
Developer
Customer
#4
I've investigated this @ your site and it seems like vBAdvanced is not loading the editor correctly during edit. To work around this issue and allow you to edit your modules, I have turned off the WYSIWYG editor for vBAdvanced.

I tried the YUI editor but it too failed to load (regardless of whether vBActivity was enabled), so this problem is exclusive to vBAdvanced.

Sorry I couldn't be of more help :(
 
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