VAT charged, wrong IP geolocalization

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#1
Hi,

I want to buy an addon but it charges me VAT. I'm in Australia so I shouldn't pay VAT.

There is another thread on this forum of a user who had same issue and you told him you were going to investigate this issue but the bug still.
 

Belazor

Staff member
Owner
Developer
Customer
#2
Hi there,

Unfortunately I wasn't able to find the cause of this issue for the other user either. I have updated your account to flag you as exempt from VAT.

Sorry for the confusion.


PS: For the record, you would not have been charged VAT by PayPal, it's only a visual error in our shopping cart.
 

DragonByte Technologies

Company Information
Staff member
Company Info
#3
Hello cloferba,

This ticket has now been closed with the status Resolved.

We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

Thank you!
 
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