Bug /forums/dbtech/dbseo/includes/class_install.php appears to be missing

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Mad4it

Customer
Hi,

I have the following problem when trying to uploaded the XML file -

/forums/dbtech/dbseo/includes/class_install.php appears to be missing!

I have followed instructions for a similar problem from vbulletin.org thread but still does not work.

Please advise.
 
This is most commonly caused by attempting to upload the "upload" folder itself, as opposed to the contents of the "upload" folder.
 
Hi Fillip H.,

Maybe so but not in this case.

All the files are in the correct place and I can see the XML file in FTP but vbulletin can't see it.

Please advise.

Thanks
 
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Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it :D
 
The reason why the install was failing was that none of the files had been uploaded to the server, I've uploaded the files and the product now installs correctly :)
 
Hi Fillip H.,

That's great, thanks.

I may well have deleted them to give you a fresh install.

I also have the same issue when uploading forumtabs light. Very strange. I will post up in the correct forum again.

Thx
 
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