Christmas Code

[BrianC]

Hey guys can I use the Xmas20% code though the 28th? I will likely pick up another mod but cant do that tonight. Thanks

 

[Ozzy47]

Hmmm I am not sure, that would be one for Cosmic to answer.

 

[Cosmic]

Code has ended - ended at midnight GMT on the 28th. I had Fillip H. PM you about it to work something out though

 

[rcarlson]

Well honestly, that's just plain stupid.. It's still the 28th there in the USA, where I assume most of your customers are based. I had several hundreds of dollars worth of items in my cart at the moment you ended it... Not going to bother ordering now, just wanted to give you a clue about the rest of the world. When you clarify your "28th" date/time is GMT only AFTER it's ended -- good way to annoy customers.

 

[Cosmic]

Well honestly, that's just plain stupid.. It's still the 28th there in the USA, where I assume most of your customers are based. I had several hundreds of dollars worth of items in my cart at the moment you ended it... Not going to bother ordering now, just wanted to give you a clue about the rest of the world. When you clarify your "28th" date/time is GMT only AFTER it's ended -- good way to annoy customers.

Thank you for the feedback.

Our promotions are handled automatically by our server - they are ended according to that, not manually.

In the event a customer misses out on a promotion by a few hours due to time-zone differences we are happy to manually rectify the situation - as we did with Brian.

Should you wish to complete your purchase with the 20% discount let me know.

For some reason our system is indicating that your cart is empty and you have never added anything to it - can you let me know when you added the items to the cart and what items they are so I can ensure there are no issues with our cart software?

Regards,

Cosmic