Bug Tag cloud not working as expected

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Hi there, my tag cloud isn't working as expected, how to fix this? Using 4.2.2 Patch Level 6.
Tags - Video Game Chat - Vbulletin

Click a tag and you can see that it doesn't display threads containing the tag, it just sends them to the same tag cloud index but with name of the tag clicked/searched appended to forum/tags/

Example..Tags - Video Game Chat - Vbulletin

I can CONFIRM that turning this off results in normal behaviour. With it on, it just doesn't work.

Code:
Rewrite "Tag" URLs
This setting lets you toggle whether you want the "Tag" URLs rewritten.
 
Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it :D
 
Update: I've looked into this @ your site and I cannot resolve the issue for you unfortunately. For some reason, URLs that are rewritten to /tags/ do not get resolved by dbseo.php like every other rewritten URL, which means DBSEO cannot resolve it to the correct URL.

I have no idea how the the main /tags/ page works for you. Do you have some form of other rewrite mod installed or some other .htaccess rule somewhere on your server that could impact this?

I can't test another URL format since the Lite version does not allow you to define custom URL rewrites.

Sorry I couldn't be of more help :(
 
Hi I do not have any other rewrite rules that should affect it, here is what I have in my htaccess. I did assign ftp access also via the PM.

Code:
Header add "disablevcache" "true"

<IfModule mod_rewrite.c>
  RewriteEngine on

  # If you are having problem with "None Could Be Negotiated" errors in Apache, uncomment this to turn off MultiViews
  # Options -MultiViews


  # Set to vbulletin directory
  #RewriteBase /forum/

	RewriteCond %{QUERY_STRING} !dbseourl=
	RewriteCond %{REQUEST_URI} !(admincp/|dbseocp/|modcp/|cron|mobiquo|forumrunner|api\.php|reviewpost/|classifieds/|photopost/)
	RewriteRule ^(.*\.php)$ dbseo.php?dbseourl=$1 [L,QSA]

	RewriteCond %{REQUEST_FILENAME} !-f
	RewriteCond %{REQUEST_FILENAME} !-d
	RewriteCond %{REQUEST_FILENAME} !/(admincp|dbseocp|modcp|clientscript|cpstyles|images|reviewpost|classifieds|photopost)/
	RewriteRule ^(.+)$ dbseo.php [L,QSA]
</IfModule>





# BEGIN W3TC Browser Cache
<IfModule mod_mime.c>
AddType text/css .css
AddType application/javascript .js
AddType application/x-javascript .js
AddType text/html .html .htm
AddType text/richtext .rtf .rtx
AddType image/svg+xml .svg .svgz
AddType text/plain .txt
AddType text/xsd .xsd
AddType text/xsl .xsl
AddType text/xml .xml
AddType video/asf .asf .asx .wax .wmv .wmx
AddType video/avi .avi
AddType image/bmp .bmp
AddType application/java .class
AddType video/divx .divx
AddType application/msword .doc .docx
AddType application/x-msdownload .exe
AddType image/gif .gif
AddType application/x-gzip .gz .gzip
AddType image/x-icon .ico
AddType image/jpeg .jpg .jpeg .jpe
AddType application/vnd.ms-access .mdb
AddType audio/midi .mid .midi
AddType video/quicktime .mov .qt
AddType audio/mpeg .mp3 .m4a
AddType video/mp4 .mp4 .m4v
AddType video/mpeg .mpeg .mpg .mpe
AddType application/vnd.ms-project .mpp
AddType application/vnd.oasis.opendocument.database .odb
AddType application/vnd.oasis.opendocument.chart .odc
AddType application/vnd.oasis.opendocument.formula .odf
AddType application/vnd.oasis.opendocument.graphics .odg
AddType application/vnd.oasis.opendocument.presentation .odp
AddType application/vnd.oasis.opendocument.spreadsheet .ods
AddType application/vnd.oasis.opendocument.text .odt
AddType audio/ogg .ogg
AddType application/pdf .pdf
AddType image/png .png
AddType application/vnd.ms-powerpoint .pot .pps .ppt .pptx
AddType audio/x-realaudio .ra .ram
AddType application/x-shockwave-flash .swf
AddType application/x-tar .tar
AddType image/tiff .tif .tiff
AddType audio/wav .wav
AddType audio/wma .wma
AddType application/vnd.ms-write .wri
AddType application/vnd.ms-excel .xla .xls .xlsx .xlt .xlw
AddType application/zip .zip
</IfModule>
# END W3TC Browser Cache

# START E-Tag
<ifModule mod_headers.c>
Header unset ETag
</ifModule>
FileETag None
# END E-Tag

# START Deny attempts to view the Htaccess file.
<Files .htaccess>
Order allow,deny
Deny from all
</Files>
# END Deny attempts to view the Htaccess file.

# Start Deny attempts to view the config file.
<Files includes/config.php>
Order allow,deny
Deny from all
</Files>
# End Deny attempts to view the config file.

# START Mime-Type
<IfModule mod_mime.c>
AddType text/css .css
AddType text/richtext .rtf .rtx
AddType image/svg+xml .svg .svgz
AddType text/plain .txt
AddType text/xsd .xsd
AddType text/xsl .xsl
AddType video/asf .asf .asx .wax .wmv .wmx
AddType video/avi .avi
AddType image/bmp .bmp
AddType application/java .class
AddType video/divx .divx
AddType application/msword .doc .docx
AddType application/x-msdownload .exe
AddType image/gif .gif
AddType application/x-gzip .gz .gzip
AddType image/x-icon .ico
AddType image/jpeg .jpg .jpeg .jpe
AddType application/vnd.ms-access .mdb
AddType audio/midi .mid .midi
AddType video/quicktime .mov .qt
AddType audio/mpeg .mp3 .m4a
AddType video/mp4 .mp4 .m4v
AddType video/mpeg .mpeg .mpg .mpe
AddType application/vnd.ms-project .mpp
AddType application/vnd.oasis.opendocument.database .odb
AddType application/vnd.oasis.opendocument.chart .odc
AddType application/vnd.oasis.opendocument.formula .odf
AddType application/vnd.oasis.opendocument.graphics .odg
AddType application/vnd.oasis.opendocument.presentation .odp
AddType application/vnd.oasis.opendocument.spreadsheet .ods
AddType application/vnd.oasis.opendocument.text .odt
AddType audio/ogg .ogg
AddType application/pdf .pdf
AddType image/png .png
AddType application/vnd.ms-powerpoint .pot .pps .ppt .pptx
AddType audio/x-realaudio .ra .ram
AddType application/x-shockwave-flash .swf
AddType application/x-tar .tar
AddType image/tiff .tif .tiff
AddType audio/wav .wav
AddType audio/wma .wma
AddType application/vnd.ms-write .wri
AddType application/vnd.ms-excel .xla .xls .xlsx .xlt .xlw
AddType application/zip .zip
</IfModule>
# END Mime-Type

# START Expires Headers
<IfModule mod_expires.c>
ExpiresActive On
ExpiresByType text/css A2628000
ExpiresByType text/richtext A3600
ExpiresByType image/svg+xml A3600
ExpiresByType text/plain A3600
ExpiresByType text/xsd A3600
ExpiresByType text/xsl A3600
ExpiresByType video/asf A2628000
ExpiresByType video/avi A2628000
ExpiresByType image/bmp A2628000
ExpiresByType application/java A2628000
ExpiresByType video/divx A2628000
ExpiresByType application/msword A2628000
ExpiresByType application/x-msdownload A2628000
ExpiresByType image/gif A2628000
ExpiresByType application/x-gzip A2628000
ExpiresByType image/x-icon A2628000
ExpiresByType image/jpeg A2628000
ExpiresByType application/vnd.ms-access A2628000
ExpiresByType audio/midi A2628000
ExpiresByType video/quicktime A2628000
ExpiresByType audio/mpeg A2628000
ExpiresByType video/mp4 A2628000
ExpiresByType video/mpeg A2628000
ExpiresByType application/javascript A2628000
ExpiresByType application/x-javascript A2628000
ExpiresByType application/vnd.ms-project A2628000
ExpiresByType application/vnd.oasis.opendocument.database A2628000
ExpiresByType application/vnd.oasis.opendocument.chart A2628000
ExpiresByType application/vnd.oasis.opendocument.formula A2628000
ExpiresByType application/vnd.oasis.opendocument.graphics A2628000
ExpiresByType application/vnd.oasis.opendocument.presentation A2628000
ExpiresByType application/vnd.oasis.opendocument.spreadsheet A2628000
ExpiresByType application/vnd.oasis.opendocument.text A2628000
ExpiresByType audio/ogg A2628000
ExpiresByType application/pdf A2628000
ExpiresByType image/png A2628000
ExpiresByType application/vnd.ms-powerpoint A2628000
ExpiresByType audio/x-realaudio A2628000
ExpiresByType application/x-shockwave-flash A2628000
ExpiresByType application/x-tar A2628000
ExpiresByType image/tiff A2628000
ExpiresByType audio/wav A2628000
ExpiresByType audio/wma A2628000
ExpiresByType application/vnd.ms-write A2628000
ExpiresByType application/vnd.ms-excel A2628000
ExpiresByType application/zip A2628000
</IfModule>
# END Expires Headers

# BEGIN Compress text files
<ifModule mod_deflate.c>
  AddOutputFilterByType DEFLATE text/html text/xml text/css text/plain
  AddOutputFilterByType DEFLATE image/svg+xml application/xhtml+xml application/xml
  AddOutputFilterByType DEFLATE application/rdf+xml application/rss+xml application/atom+xml
  AddOutputFilterByType DEFLATE text/javascript application/javascript application/x-javascript application/json
  AddOutputFilterByType DEFLATE application/x-font-ttf application/x-font-otf
  AddOutputFilterByType DEFLATE font/truetype font/opentype

# remove browser bugs
BrowserMatch ^Mozilla/4 gzip-only-text/html
BrowserMatch ^Mozilla/4.0[678] no-gzip
BrowserMatch bMSIE !no-gzip !gzip-only-text/html
</ifModule>
# END Compress text files

# BEGIN Cache-Control Headers
<ifModule mod_headers.c>
  <filesMatch "\.(ico|jpe?g|png|gif|swf)$">
    Header set Cache-Control "max-age=29030400, public"
  </filesMatch>
  <filesMatch "\.(css)$">
    Header set Cache-Control "public"
  </filesMatch>
  <filesMatch "\.(js)$">
    Header set Cache-Control "private"
  </filesMatch>
  <filesMatch "\.(x?html?|php)$">
    Header set Cache-Control "private, must-revalidate"
  </filesMatch>
</ifModule>
# END Cache-Control Headers
 
Yeah I have accessed your FTP account and I have tried adding debug code, but I can't seem to work out the reason why this is happening. All URLs that have the /tags/ in the title gets automatically routed to the main tag file, without going through DBSEO, which means it is impossible for DBSEO to correctly translate /tags/tagname/ (or /tags/tagname.html) to the correct page.

I really wish I had some form of explanation to give you that makes sense, but I don't. I have never encountered this before, in the tens of thousands of installations of DBSEO, this is the only one that has experienced this problem.
 
Thanks, it looks like we both overlooked something though. Uncommenting this line fixed it.

# If you are having problem with "None Could Be Negotiated" errors in Apache, uncomment this to turn off MultiViews
Options -MultiViews

but every tag "page" appends a ?pp= at the end like
Search Results - Video Game Chat - Vbulletin

How do I make it strip that ?pp= part off?
 
Last edited:
Fair enough, I had never heard of that interfering with anything other than the none could be negotiated error. Thanks :D

The ?pp gets stripped off by the canonical redirect, so it shouldn't interfere with anything.
 
Hello avalanch07,

This ticket has now been closed with the status Not A Bug.

We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

Thank you!
 
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