Question I need to auto subscribe my existing members

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Website
https://www.rifeforum.com
Product version
2.1.3
Forum version
vBulletin 3.8.x
#1
I have just installed vBmail and want to send a mass email to all existing members is specific usergroups. I also already have a custom User Profile Fields which is a radio button for if the user wants to receive our newsletter. It would be great if that can be automatically taken into account.

After setting up the system, I created a new mailing list and set all the applicable usergroups to Default Subscribed and then saved the list. I was expecting all the users in those usergroups to be automatically be shown as subscribed, but nothing happened, the list remains empty. I can add people individually, but I am not going to do that for 14000 members. How do I synchronize the usergroups with the mailing list?
 

Belazor

Staff member
Owner
Developer
Customer
#2
You need to click Maintenance under DBTech - Mail and run the appropriate maintenance task to subscribe existing members.
 
#3
Maintenance only offers me a window to Unsubscribe Users, nothing about subscribing users.
What is even stranger is that under subscription log, a lot of members are listed as being subscribed, but when I go to Mailing List Management and click on View subscribed Users, nobody is listed.
 
Last edited:
#4
Your first response came very quickly, but now nothing. I need to urgently send out a newsletter today to 14000 members. If I cannot get your system working, I am going to have to export all the addresses and use Sendblaster which takes a while to setup. But as I do not know if your system has worked or not, I cannot risk waiting for an answer that may not come. Sorry, but there are really important reasons I have to send my newsletter today, within a couple of hours, so please help.
 

Belazor

Staff member
Owner
Developer
Customer
#5
Your first response came very quickly, but now nothing.
Sorry, but you cannot expect instant response times for all your support queries for a free product.

I've just noticed that you specified running v2.1.3, which is an old version that is no longer supported. Please install the latest version of the product instead.

Thank you.
 

Belazor

Staff member
Owner
Developer
Customer
#7
I may have forgotten to update vB.org with the latest version, the latest versions can always be found here @ DBTech :)
 

DragonByte Technologies

Company Information
Staff member
Company Info
#8
Hello Peter Walker,

This ticket has now been closed with the status Answered.

We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

Thank you!
 
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vBMail

vBulletin 3.8.x vBulletin 4.x.x
Seller
DragonByte Technologies
Release date
Last update
Total downloads
692
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