Question All Donations need confirmation?

[blood2k]

Hello,

How come donations need to be confirmed all of a sudden? I have to manually go into donations logs and click "confirm" I sometimes see greyed-out donation attempts from the SAME person numerous times. But then I crosschecked with PayPal and I see they only sent 1 donation. Any idea why these donations don't automatically register and appear as confirmed?

Using Xenforo v2.2.6 Patch 2
and
Using DragonByte Donate 3.3.5

 

[Fillip H.]

Did you set up an IPN for PayPal?

 

[DragonByte Technologies]

Hello @blood2k,

We hope your ticket regarding DragonByte Donate has been addressed to your satisfaction. This ticket has now been scheduled to be closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.

 

[DragonByte Technologies]

Hello @blood2k,

As we have not heard back from you, your ticket regarding DragonByte Donate has now been closed.

If your ticket has not been resolved, please feel free to start a new support ticket and link back to this ticket.

If you have time, please leave a review on XenForo.com's Resource Manager.

Thank you.


- DragonByte Technologies, Ltd.

 

[Fillip H.]

No, I have not set up an IPN.

But I really want to get to the bottom of this because confirming peoples donations is becoming a problem. I see people are hesitant to donate now because they're not instantly seeing it confirmed. I have to manually click "confirm" to have it apply on the goal meter.

Is your site behind a firewall such as Cloudflare? This could be blocking PayPal's callback. See this thread for more information: https://community.cloudflare.com/t/paypal-ipn-isssue-how-to-allow-paypal-ipn/566952/5

If not, could you please check your Payment Provider log at admin.php?logs/payment-provider/ and see if this has any information regarding the payments received from PayPal?

 

[DragonByte Technologies]

Hello @blood2k,

We hope your ticket regarding DragonByte Donate has been addressed to your satisfaction. This ticket has now been scheduled to be closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.

 

[DragonByte Technologies]

Hello @blood2k,

As we have not heard back from you, your ticket regarding DragonByte Donate has now been closed.

If your ticket has not been resolved, please feel free to start a new support ticket and link back to this ticket.

If you have time, please leave a review on XenForo.com's Resource Manager.

Thank you.


- DragonByte Technologies, Ltd.