Hi CD,
Firstly I'd like to apologise for the delay caused by this. No thread should be left this long without a response either requesting more information or posting a resolution.
I'm posting in this thread because I've noticed over the past week or so that yourself and other long-term customers & supporters have been affected by us "dropping the ball" when it comes to keeping up with older support tickets. I want to reassure you that we are taking steps to improve and ultimately prevent this sort of thing from happening in the future.
Today, I've implemented the first step towards that goal. Developers & support staff here @ DBTech now have a new block above the forum list to spot open support tickets (Bugs & "How Do I" queries). This thread was on the short-list of issues that remain when we mass-closed old tickets we had forgotten to close previously.
We will be making further improvements in the future, of course, but I thought you might like to know the concrete step we're taking right now in order to improve the support experience on this site and address what I like to call "silent feedback" from customers such as yourself.
Lastly, I want to say thank you for your support and immense patience as our quality of support has slipped. You would be well within your right to complain, but the fact that our ears (eyes?) are not on fire right now is something I personally very much appreciate, and I'm sure the same goes for the rest of our team
(Cross-post with the other Classifieds thread you posted in recently)
