Question Transactions disappear from transaction and purchase log

[Home Alone]

Transactions disappear from the transaction log and purchase log, then the item disappears from the purchasers inventory.

This user purchased an item from the shop. Here is her transaction for the purchase made last night:



It doesn't show up in her transaction log:



The item briefly appeared on her post bit then disappeared:





Do you have any idea what's happening here? This is happening to random users.

 

[Fillip H.]

Check to make sure the item isn't set to auto-discard, and that the user did not discard the item manually.

 

[DragonByte Technologies]

Hello @Home Alone,

We hope your ticket regarding DragonByte Shop has been addressed to your satisfaction. This ticket has now been scheduled to be closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.

 

[DragonByte Technologies]

Hello @Home Alone,

As we have not heard back from you, your ticket regarding DragonByte Shop has now been closed.

If your ticket has not been resolved, please feel free to start a new support ticket and link back to this ticket.

If you have time, please leave a review on XenForo.com's Resource Manager.

Thank you.


- DragonByte Technologies, Ltd.