Bug Support Request

[veyselakbas]

Hello Could you please help me about problem below?

Domain is ruzgar.com

Server error log

• ErrorException: Template error: [E_USER_WARNING] Cannot call method hasDownloadFunctionality on a non-object (NULL)
• src/XF/Template/Templater.php:1151
• Generated by: ruzgar
• Dec 21, 2020 at 8:11 PM

Stack trace​

#0 [internal function]: XF\Template\Templater->handleTemplateError(512, '[E_USER_WARNING...', '/home/ruzgar/do...', 1151, Array)
#1 src/XF/Template/Templater.php(1151): trigger_error('Cannot call met...', 512)
#2 internal_data/code_cache/templates/l2/s12/public/dbtech_ecommerce_tickets_category_list_macros.php(267): XF\Template\Templater->method(NULL, 'hasDownloadFunc...', Array)
#3 src/XF/Template/Templater.php(799): XF\Template\Templater->{closure}(Object(XENTR\TCValidator\XF\Template\Templater), Array, NULL)
#4 internal_data/code_cache/templates/l2/s12/public/dbtech_ecommerce_tickets_thread_type_fields_ticket.php(92): XF\Template\Templater->callMacro('dbtech_ecommerc...', 'product_sidebar', Array, Array)
#5 src/XF/Template/Templater.php(1626): XF\Template\Templater->{closure}(Object(XENTR\TCValidator\XF\Template\Templater), Array, NULL)
#6 src/addons/DBTech/Tickets/ThreadType/Ticket.php(173): XF\Template\Templater->renderTemplate('dbtech_ecommerc...', Array)
#7 src/XF/ThreadType/AbstractHandler.php(592): DBTech\Tickets\ThreadType\Ticket->renderExtraDataEditInternal(Object(XFMG\XF\Entity\Thread), Array, 'create', 'full', Array)
#8 [internal function]: XF\ThreadType\AbstractHandler->renderExtraDataEdit(Object(XFMG\XF\Entity\Thread), 'create', 'full', Array)
#9 src/XF/Template/Templater.php(1166): call_user_func_array(Array, Array)
#10 internal_data/code_cache/templates/l2/s12/public/forum_post_thread.php(110): XF\Template\Templater->method(Object(DBTech\Tickets\ThreadType\Ticket), 'renderExtraData...', Array)
#11 src/XF/Template/Templater.php(799): XF\Template\Templater->{closure}(Object(XENTR\TCValidator\XF\Template\Templater), Array, NULL)
#12 internal_data/code_cache/templates/l2/s12/public/forum_post_thread.php(299): XF\Template\Templater->callMacro('forum_post_thre...', 'type_fields', Array, Array)
#13 src/XF/Template/Templater.php(1626): XF\Template\Templater->{closure}(Object(XENTR\TCValidator\XF\Template\Templater), Array, NULL)
#14 src/XF/Template/Template.php(24): XF\Template\Templater->renderTemplate('forum_post_thre...', Array)
#15 src/XF/Mvc/Renderer/Html.php(48): XF\Template\Template->render()
#16 src/XF/Mvc/Dispatcher.php(458): XF\Mvc\Renderer\Html->renderView('XF:Forum\\PostTh...', 'public:forum_po...', Array)
#17 src/XF/Mvc/Dispatcher.php(440): XF\Mvc\Dispatcher->renderView(Object(XF\Mvc\Renderer\Html), Object(XF\Mvc\Reply\View))
#18 src/XF/Mvc/Dispatcher.php(400): XF\Mvc\Dispatcher->renderReply(Object(XF\Mvc\Renderer\Html), Object(XF\Mvc\Reply\View))
#19 src/XF/Mvc/Dispatcher.php(58): XF\Mvc\Dispatcher->render(Object(XF\Mvc\Reply\View), 'html')
#20 src/XF/App.php(2300): XF\Mvc\Dispatcher->run()
#21 src/XF.php(488): XF\App->run()
#22 index.php(20): XF::runApp('XF\\Pub\\App')
#23 {main}

Request state​

array(4) {
["url"] => string(39) "/forums/support-destek.2094/post-thread"
["referrer"] => string(36) "https://ruzgar.com/destek-talepleri/"
["_GET"] => array(0) {
}
["_POST"] => array(0) {
}
}

 

[Fillip H.]

Can you please check if you have modified any templates relating to this add-on and if so, have you tried reverting them?

 

[DragonByte Technologies]

Hello @veyselakbas,

We hope your ticket regarding DragonByte eCommerce: Tickets has been addressed to your satisfaction. This ticket has now been scheduled to be closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.

 

[DragonByte Technologies]

Hello @veyselakbas,

As we have not heard back from you, your ticket regarding DragonByte eCommerce: Tickets has now been closed.

If your ticket has not been resolved, please feel free to start a new support ticket and link back to this ticket.

If you have time, please leave a review on XenForo.com's Resource Manager.

Thank you.


- DragonByte Technologies, Ltd.