Bug Shoutbox Hanging

[ringnews24]

Works perfectly fine on Internet Explorer but on Chrome/Firefox it is mega slow. You type out a sentence and it doesn't appear for some time.

It's happening with all users.

Any ideas?

 

[Fillip H.]

Hi there,

Can you please double-check that you have updated to the latest version and cleared your browser's cache? This was discovered a while back and fixed

 

[ringnews24]

Hi there,

Can you please double-check that you have updated to the latest version and cleared your browser's cache? This was discovered a while back and fixed

Yes, to both. But, its still the same.

 

[Fillip H.]

Hi there,

I'll be investigating this @ your site, I just registered

For the record, your "Final Step" page's "Continue" link has a problem: It links to domain.com.com instead of just domain.com - you may want to edit that, as it's throwing security warnings in Chrome for uBlock Origin users

Additionally, I was redirected from

domain.com.com/forums/adiinviter_supported.php

to

rose.dntrax.com/tr?id=4811d07ab6cbf2f52c516ae54dc920065f127866.r&tk=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJwdWIiOiI1MzQyYmI1NWQ3MjA0MGM0NzEzZWE1OTkiLCJ0cyI6IjAxMDUxNzA0IiwiZCI6ImNvbS5jb20ifQ.4wcOz0NQp04XQBEuysogSYLVO4s9yU12OGvIO30PXtc

which kicked me onwards to

mackeeperapp3.mackeeper.com/landings/123.1/?affid=mzb_217.2937293.1452013567.6.mzb&utm_source=dntx&utm_medium=cpm&utm_campaign=mk_dntx_rdrct_wl_t1&utm_term=&utm_content=123&userDefiner=mzb_2314&trt=29_364451156&alert=13&tid_ext=50b65d8ba7af7aba300016ca;0.0148;GB

which is a known malware app.

Is there a particular reason why your forum is redirecting me to malware sites? I'm not particularly happy about this.

 

[Fillip H.]

Update: I have identified a problem with your Shoutbox installation. Can you please follow these steps:

1. Ensure /dbtech/vbshout/aop is CHMOD 0777
2. Delete all files inside /dbtech/vbshout/aop except for index.html

It would appear as if the files inside the AOP folder are not writable by the web server at this time, and this is causing performance issues @ your forum. Those steps should "reset" it so it will begin working correctly.

Also, please do take care of the malware issue in your registration process ASAP.

Thank you.

 

[ringnews24]

Hi there,

I'll be investigating this @ your site, I just registered

For the record, your "Final Step" page's "Continue" link has a problem: It links to domain.com.com instead of just domain.com - you may want to edit that, as it's throwing security warnings in Chrome for uBlock Origin users

Additionally, I was redirected from

domain.com.com/forums/adiinviter_supported.php

to

rose.dntrax.com/tr?id=4811d07ab6cbf2f52c516ae54dc920065f127866.r&tk=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJwdWIiOiI1MzQyYmI1NWQ3MjA0MGM0NzEzZWE1OTkiLCJ0cyI6IjAxMDUxNzA0IiwiZCI6ImNvbS5jb20ifQ.4wcOz0NQp04XQBEuysogSYLVO4s9yU12OGvIO30PXtc

which kicked me onwards to

mackeeperapp3.mackeeper.com/landings/123.1/?affid=mzb_217.2937293.1452013567.6.mzb&utm_source=dntx&utm_medium=cpm&utm_campaign=mk_dntx_rdrct_wl_t1&utm_term=&utm_content=123&userDefiner=mzb_2314&trt=29_364451156&alert=13&tid_ext=50b65d8ba7af7aba300016ca;0.0148;GB

which is a known malware app.

Is there a particular reason why your forum is redirecting me to malware sites? I'm not particularly happy about this.

How do I fix that?. I have no idea why its directing you to a malware site.

 

[ringnews24]

Update: I have identified a problem with your Shoutbox installation. Can you please follow these steps:

1. Ensure /dbtech/vbshout/aop is CHMOD 0777
2. Delete all files inside /dbtech/vbshout/aop except for index.html

It would appear as if the files inside the AOP folder are not writable by the web server at this time, and this is causing performance issues @ your forum. Those steps should "reset" it so it will begin working correctly.

Also, please do take care of the malware issue in your registration process ASAP.

Thank you.

Thanks I will give that a try.

 

[Fillip H.]

How do I fix that?. I have no idea why its directing you to a malware site.

If I was to hazard a guess, disable the adiiinviter product. If not, maybe try contacting their support department, I wouldn't know, sorry

 

[ringnews24]

If I was to hazard a guess, disable the adiiinviter product. If not, maybe try contacting their support department, I wouldn't know, sorry

I uninstalled that a long time ago. Ill contact their support thanks.

 

[ringnews24]

I reset $vbphrase[registration_complete] back to its original text.

Hopefully that sorts the problem.

Thanks for reporting the problem and thanks for your help Fillip H..

 

[ringnews24]

/dbtech/vbshout/aop was already set to CHMOD 0777

All files have been deleted inside /dbtech/vbshout/aop except for index.html

The shoutbox when typing is still very slow and words/sentences don't appear straight away.

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it