Question Can't create BBCode as duplicate

Irishnotsane

Customer
Hi,

I've had this on my forum for a while now, worked fantastic, however I wanted to change the mention icon used in the editor, so I went to custom bbcode and clicked edit, and changed the URL as normal, however when I clicked save, it told me that "mention" was already being used and I'm not able to create it.. So I decided to delete the custom BBCode and create it from fresh, however now when I go to create it, it states the same thing, that "mention" is a duplicate and cannot be created, however it's not in my custom bbcode list

Any ideas on how I can get this back onto my editor?
The whole plugin seems to still work fine
 

Fillip H.

Staff member
Owner
Developer
That seems like a vBulletin bug. There’s no way to get it back short of restoring from a backup, unless that bug is fixed by vB.
 

Irishnotsane

Customer
I don't have a backup sadly.

Is there a way I can change Advanced User Tagging to instead work for another BBCode I create such as [USER]?
That way I can still have a button there for people to use if they so wish, but also people would still be able to simply use the @usernamehere; function in WYSIWYG editor?
 

Fillip H.

Staff member
Owner
Developer
Ah, I've just realised you're running the Pro version of multiple products. Can you please re-post this ticket using the account used to purchase these licenses?
 

Irishnotsane

Customer
I can try to get hold of the person who purchased it, but they would have left the forum many moons ago. I'm the new Forum Manager there, we've had a lot of people running the forum throughout the years, so there is a lot of licenses linked to different people sadly, not just DragonByte products, but other modifications as well..

Trying to find out who purchased each product and getting hold of them is going to be near impossible.
 
Last edited:

Fillip H.

Staff member
Owner
Developer
The reason I ask is that we have no license on record that matches your domain, so currently it would appear as if you are running pirated versions of our Pro versions, unfortunately.

If you're unable to get a hold of the original license owner then you would need to either purchase new licenses for your currently installed Pro versions, or completely uninstall the products (including destroying all copies of the files on your servers and in any past backups) and then download & install the free "Lite" versions.
 

Irishnotsane

Customer
I understand, give me a few days and I'll try to see if we can get hold the license holders.. but they should have our domain linked to their profile already?
 

Fillip H.

Staff member
Owner
Developer
There's two possible explanations: The domain was different when they first downloaded the products, or they never purchased a license to begin with (instead obtaining the products via a piracy/warez site).
 

Irishnotsane

Customer
Okay, apologies if they have been pirated, I wouldn't have thought so, but since I don't know the previous people who run the forum, I can't say hand on my heart that this is the case.

If I can't manage to find/contact the relevant people within a week, I'll go ahead and purchase a new license, I assume should it come to that then we don't need to re-install, it'll just be linked via my profile here?
Can you confirm which of your products are the Pro versions on my forum please?

I don't have access to the Products page in ACP, as I'm merely the Forum Manager, not the account admin, and not fully sure how to check which is Pro version since we installed the Copyright Management mod

But I assume that I'll be able to fix the issue I'm facing in regards to the BBCode and getting the button back, or changing the BBCode to [USER] as a workaround? Obviously, I understand you don't want to fully help until you can verify a valid license
 

Irishnotsane

Customer
Managed to get it fixed by exporting the xml file and reinstalling it.. That did the trick. As for the product licenses, same applies as above, I'll try to get hold of the relevant people, if not then we'll have to re-purchase
 

Irishnotsane

Customer
Okay so it would appear that the people who were likely to have purchased both those mods haven't logged into the forum since around 2016, and the upper management team has since changed, and I've spoke to them all and none of us know those people, thus no way to contact them unless they magically login to the forum again..

I know this is a long shot, but is there any chance of a coupon code for me to purchase both those mods?
$90 is a lot of money, especially during these times where I'm on furlough not earning a lot of money due to Coronavirus, that said I understand this is your source of income, so understand if you're unable to.

Is what I'll do is I'll post up on my forum my account name on here, as well as my contact details, so should I leave, then this shouldn't happen again.

Thanks!
 

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