Question eRROR

Just installed and got an error when trying to "save all" when uploading an image.

Not Found

The requested URL /forums/dbtgallery.phpdo=view_image&id=1&gal=gallery was not found on this server.

Have you renamed your gallery script?

I have not renamed anything. I just uploaded the files as normal, imported the XML and attempted to configure and use it.

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

PM was sent.
Once verified working with no errors will buy pro-lifetime

I'll get to it as soon as I can, sorry for the delay

NP at all, it is not like I am down.
We had a hard drive fail and did not realize before hand that the PhotPost DB was not within VB and did not have a backup of it. Thus DB Gallery is putting in its place and we will import the static files (about 5000) and work on rebuilding the category system manually.

The PM doesn't contain the requested information, can you please also send me an AdminCP account?

Update: I believe this should be fixed now, let me know if you still have this issue or if you run into any further problems

Hello 1quicksi,

This ticket has now been closed with the status Answered.

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