Bug vBShout properly

[Tariq7]

The DBTech does not work properly in my admin CP control panel when I click on the DBTech button it gives me a blank screen in the control panel I cannot make any type of adjustments to the software can you please take the opportunity to look at this problem for me I would truly appreciate it.

 

[Fillip H.]

Hi there,

Can you please make sure that display_errors is turned on in php.ini so we can see the actual error message?

 

[Tariq7]

Can you please make sure that display_errors is turned on in php.ini so we can see the actual error message?

Can you please tell me where I can find this PHP.ini

 

[Tariq7]

Hey Fillip H. I'm trying to get a little help here with the shout I was hoping that you can take a look at this let me know what you need so we can get this problem fixed please.

 

[Fillip H.]

If you don't know where your php.ini file is or how to edit it you are going to need to ask your host for assistance as we cannot resolve server issues for you.

 

[Tariq7]

Hi Fillip H.

The php.ini is turned on now.

 

[Fillip H.]

Then try it again and let me know what the error is

 

[Tariq7]

Hi Fillip H. when I go to settings on my site and try to use one of the functions
DBTech - vBShout - vBShout Settings this is the message that I get:

Invalid Page URL. If this is an error and the page should exist, please contact the system administrator and tell them how you got this message

 

[Fillip H.]

Is this on vB4 or vB5? The ticket indicates this is vB4, but that error message is from vB5.

 

[DragonByte Technologies]

Hello Tariq7,

This ticket has now been closed with the status Won't Fix.

We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

Thank you!

 

[Tariq7]

vBShout not working properly"

I am using vbulletin 5.2.3

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[Tariq7]

Is this on vB4 or vB5? The ticket indicates this is vB4, but that error message is from vB5

I'm using the vbulletin 5.2.3

 

[Tariq7]

You can check your PM I sent you the information you needed.

 

[Tariq7]

Hey Fillip H. I gave you all the information you needed.

You have the FTP account and an admin account I like to know how long it's going to take to fix this problem? Also cannot get into my MOD control panel when I click on link at the bottom of the page of the site this is the message that it gives me:

Index of /modcp
Parent Directory
vbshout.php
I like to know what is going on and I haven't heard from anyone so can someone please let me know what is going on with this issue.

And also what's to know what's going on with the shoutbox.

 

[Tariq7]

I also want to let it be known that this is a professional mod problem not a vBShout Lite.

 

[Fillip H.]

I will post back when I have more information for you